Basic Info

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Nominee Information

Institutional Information

Member State Republic of Korea
Institution Name Ministry of the Interior and Safety
Institution Type Ministry
Ministry Type Ministry of Interior
Administrative Level National
Name of initiative One-stop Service for Childbearing to Childcare(OSCC)
Projects Operational Years 5
Website of Institution https://www.mois.go.kr/eng/a01/engMain.do

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories

Is the initiative relevant to one of the UNPSA categories? Promoting gender-responsive public services to achieve the SDGs
UNPSACriteria
NoItems

Question 3: Sustainable Development Goals

Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 5: Gender Equality
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
5.1 End all forms of discrimination against all women and girls everywhere
5.4 Recognize and value unpaid care and domestic work through the provision of public services, infrastructure and social protection policies and the promotion of shared responsibility within the household and the family as nationally appropriate
5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life
5.c Adopt and strengthen sound policies and enforceable legislation for the promotion of gender equality and the empowerment of all women and girls at all levels

Question 4: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 31 Mar 2016

Question 5: Partners

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
Please provide details

Question 6: Previous Participation

1. Has the initiative submitted an application for consideration in the past 3 years (2017-2019)? Yes
If Yes, enter year 07-Feb-2018

Question 7: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 8: Other Awards

Has the initiative won other Public Service Awards? No

Question 9: How did you learn about UNPSA?

How did you learn about UNPSA? GOVERNMENT

Question 10: Validation Consent

I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. Yes

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories

Is the initiative relevant to one of the UNPSA categories? Promoting gender-responsive public services to achieve the SDGs
UNPSACriteria
NoItems

Question 3: Sustainable Development Goals

Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 5: Gender Equality
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
5.1 End all forms of discrimination against all women and girls everywhere
5.4 Recognize and value unpaid care and domestic work through the provision of public services, infrastructure and social protection policies and the promotion of shared responsibility within the household and the family as nationally appropriate
5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life
5.c Adopt and strengthen sound policies and enforceable legislation for the promotion of gender equality and the empowerment of all women and girls at all levels

Question 4: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 31 Mar 2016

Question 5: Partners

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
Please provide details

Question 6: Previous Participation

1. Has the initiative submitted an application for consideration in the past 3 years (2017-2019)? Yes
If Yes, enter year 07-Feb-2018

Question 7: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 8: Other Awards

Has the initiative won other Public Service Awards? No

Question 9: How did you learn about UNPSA?

How did you learn about UNPSA? GOVERNMENT

Question 10: Validation Consent

I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. Yes

Nomination form

Questions/Answers

Question 1

Please briefly describe the initiative, what issue or challenge it aims to address and specify its objectives. (300 words maximum)
[“It’s too hard to have and raise children!”] Women who experience pregnancy, childbirth, and/or childrearing face many difficulties. In a society where the burden of such tasks is largely born by women, many women have to face a choice between career and children. This has resulted in the birth rate of South Korea(Korea, hereinafter) being 0.92 children per childbearing woman—the lowest in the world. At the same time, the labor force participation rate of women dropped drastically in their 30s. [“I would like to get assistance. But I don’t know what services I’m eligible for, and it’s too hard to apply for everything myself.”] The Korean government offers 24 national service categories along with 1,700 services by provincial governments for everything from pregnancy preparation to childrearing. However, it is often difficult to access these services. First, it is difficult to know which services one is eligible for. Second, because of the many documents involved, in-person visits are often necessary. Some services require regular or multiple visits. Because of these issues, many services are not used. The difficulty is aggravated for pregnant women with disabilities, women with three or more children, and women whose income is below the poverty line and have to work. [“Be informed of all needed services! You only have to apply once!”] To alleviate such problems, the Ministry of Interior and Safety(MOIS, hereinafter) began its “One-Stop Service for Childbearing to Childcare” (OSCC, hereinafter) system. Launched in 2016 as a childbirth support service, the OSCC was expanded in 2020 to include a pregnancy support service and childcare support service. It provides guidance on specialized services related to pregnancy, childbirth, and childrearing. OSCC services can be accessed through one application process, and its objective is for all citizens experiencing pregnancy, childbirth, and/or childrearing to have easy access to desired services.

Question 2

Please explain how the initiative is linked to the selected category. (100 words maximum)
OSCC’s purpose is to make its services easily accessible to any women experiencing pregnancy, childbirth, and/or childrearing and increase women’s quality of life by improving the efficiency and quality of related services. Firstly, women are informed of the services they are eligible for and can apply for them at a community service center. Secondly, socially vulnerable women who are unable to visit their local community service center can apply via the Internet. For services that provide folic acid, such objects are sent via package delivery, if necessary. OSCC services were safely provided to those in need even during COVID-19.

Question 3

a. Please specify which SDGs and target(s) the initiative supports and describe concretely how the initiative has contributed to their implementation. (200 words maximum)
[Gender equality: Achieve gender equality and empower all women and girls (Goal 5)] In Korea, the labor force participation gap among men and women (as of 2016) was 20.5%p, greatly surpassing the OECD average of 16.4%p. The labor force participation rate of 75 percent for women in their late 20s dropped drastically to 58 percent for women in their late 30s, increasing the gender gap to 36.3%p. (Bank of Korea, 2018) This issue is caused by pregnancy, childbirth, and childrearing. (According to the Survey on Career-Discontinued Women based on Regional Employment Surveys by Statistics Korea in 2019, approximately 60.8 percent of Korean women experiencing career discontinuity was caused by pregnancy, childbirth, and/or childrearing.) The OSCC guarantees that anyone experiencing pregnancy, childbirth, and/or childrearing has access to relevant services. Assistance is provided so that women are not alienated from social and economic activity. The effects of such support will be most visible for socially underprivileged women, many of whom are forced to work long hours. Ultimately, the OSCC aims to increase women’s participation and status in society by redistributing the responsibilities of pregnancy, childbirth, and childrearing so that they are not born entirely by women but rather shared with society.
b. Please describe what makes the initiative sustainable in social, economic and environmental terms. (100 words maximum)
This project will help create a sustainable society by addressing the problem of population decrease and lack of women's labor market participation. By offering services that reduce the costs of pregnancy, childbirth, and/or childrearing and the burden born by women, the OSCC will help create an environment in which it is socially and financially viable to give birth to and raise children. The OSCC is not a new project. Rather, it improves the existing system by restructuring the way services are provided to consumers. It is also efficient and sustainable because it utilizes existing resources, putting less stress on administrative resources.

Question 4

a. Please explain how the initiative has addressed a significant shortfall in governance, public administration or public service within the context of a given country or region. (200 words maximum)
[Removing barriers and encouraging cooperation among service providers] Services for pregnancy, childbirth, and/or childrearing are already provided separately by many institutions, which were reluctant to share their data/systems over concern that work processes would be endangered or made more complicated. In response, the MOIS hosted regular working-level meetings, through which a consensus among institutions was established on the need for the OSCC. This resulted in connections with the Saeol administrative system and Public Information Sharing System to streamline work processes, thus improving service quality. [Minimizing burden of staff through active participation of and feedback from employees of provincial governments] One problem that needed to be addressed was the increased workload of provincial government employees. To help government workers better understand the project and reduce their work burden, the MOIS created a council with local governments, reflecting diverse opinions on how to operate the OSCC. Furthermore, it created an opportunity to promote better understanding of and agreement on the need for the project by conducting an information fair on the OSCC for employees of 246 local governments. A work manual was also created, based on which classes were offered, and an online Q&A window was established.
b. Please describe how your initiative addresses gender inequality in the country context. (100 words maximum)
The Korean government focuses on creating an environment where women feel safe and protected to give birth to and raise children. But it is still hard for women to receive assistance when needed and even more difficult for the many women who face diverse physical and social challenges. The OSCC makes services accessible by requiring only one in-person visit (or one online application) to be considered for all available services. In this way, the MOIS will continue ensuring that women are not alienated socially or economically by lightening the burden of pregnancy, childbirth, and/or childrearing.
c. Please describe who the target group(s) were, and explain how the initiative improved outcomes for these target groups. (200 words maximum)
[Specialized services through barrier-free interinstitutional cooperation] Based on cooperation with various institutions (Ministry of Health and Welfare, Ministry of Education, KEPCO, etc.) and 243 local governments (3,600 community service centers and 270 public health clinics), the OSCC simplified procedures by integrating pregnancy support services (14 common (national) services, including pregnancy/childbirth hospital fees, folic acid/iron supplements, and 765 programs offered by local governments), birth support services (7 common (national) services, including childcare allowance, and approx. 900 offered by local governments), and childcare services for elementary school-aged children. [Childbirth Support Service for infants and new mothers] Launched in 2016, the OSCC was expanded to include pregnancy and childrearing in 2020. As a result, citizens do not need to submit any documentation except for one form of legal identification to receive pregnancy, childbirth, and childcare services—all through a single application. In 2019, 306,962 applications were submitted for the “childbirth support service,” with the rate of service use compared to the number of birth registrations reaching 99.4 percent. The “pregnancy support service” and “childcare support service,” which began this year, are also expected to have high usage rates.

Question 5

a. Please describe how the initiative was implemented including key developments and steps, monitoring and evaluation activities, and the chronology. (300 words)
[Service design that reflects user feedback] A service that aims to be convenient and useful, no matter what the type is, must first consider the user’s needs. For the OSCC, consumers participated in each development phase, starting with planning/design. After several meetings with pregnant women (2015: Sept. 21, 2019: Apr. 18, 2020: Jul. 1, etc.) and a survey of pregnant woman (satisfaction survey), user feedback was reflected in the design of OSCC services. Also, a council was formed with service providers and the institutions in charge of service provision. Feedback gained from this council aided in the application of user feedback in effective ways. [User-specific promotional efforts] To make it easy for users (pregnant women, homemakers, etc.) to learn about and utilize services, PR was conducted in a way that is tailored to users’ needs. Offline, leaflets and posters were placed in locations that are frequently visited by pregnant women and new parents (public health clinics, OB-GYN clinics, childcare centers, etc.). Online, information was provided through “mom cafes,” Instagram accounts, and YouTube in diverse formats (webtoons, videos, news cards, etc.) to ensure easy access to such materials by potential users. [Quality control through regular service management] New services on pregnancy, childbirth, and childrearing are created constantly. The OSCC is also expanding the range of offered services through collaborations with relevant institutions. In 2020 and 2021, “support for diapers and formula” was added to the childbirth category. For the pregnancy category, “energy vouchers,” “compensation for hospital fees related to pregnancy and childbirth,” and “support for eco-friendly agricultural produce for pregnant women” were added. The childrearing category will soon include support for the afterschool childcare offered by the Ministry of Education.
b. Please clearly explain the obstacles encountered and how they were overcome. (100 words)
[Expediting interorganizational cooperation through communication] The biggest difficulty in launching the OSCC was the opposition of service-providing organizations, which were reluctant to change their work procedures. Furthermore, institutions to be responsible for receiving applications for the integrated service were resistant to the OSCC because it meant a larger workload. To encourage cooperation, the MOIS created a council to promote communication. It also acted as a liaison between central ministries and affiliated institutions and the local governments that will be responsible for the actual processing of tasks to facilitate feedback exchange and reflection of such feedback in the OSCC.

Question 6

a. Please explain in what ways the initiative is innovative in the context of your country or region. (100 words maximum)
[Making service processes citizen-centered] The OSCC shows how feedback from actual users and inter-organizational cooperation was used to redesign multiple support services provided by institutions individually into one comprehensive, citizen-centered service. The tangibility of the services for citizens was maximized by connecting data and systems through inter-organization cooperation, creating work processes and rules, minimizing required documents, and enabling all services to be accessible through one in-person visit or no visit at all. The work burden of government employees was decreased by linking certification systems through the joint use of administrative data and enabling the automatic acceptance/transfer of integrated application forms.
b. Please describe, if relevant, how the initiative drew inspiration from successful initiatives in other regions, countries and localities. (100 words maximum)
The OSCC is the world’s first individually tailored comprehensive service guide on pregnancy, childbirth, and child-rearing. Based on the reality that most citizens were unaware of all available pregnancy services or did not use them because of the inconvenient application process, the OSCC has its origins in the childbirth support service, which began in 2016. In 2020, the scope of the service was expanded to include pregnancy and child-rearing. In 2019, childbirth support service was well-established, with a user rate of 99.4 percent. The pregnancy support service and all-day childcare services, which were added later, are also popular.
c. If emerging and frontier technologies were used, please state how these were integrated into the initiative and/or how the initiative embraced digital government. (100 words maximum)
[Two key platforms that enable the provision of one-stop services are “Saeol” and the “Public Information Sharing System.”] Saeol is an administrative system that links local governments to central government agencies. It enables a user to visit a local government office to submit one application for multiple services. It is managed by the Korea Local Information Development and Research Institute under the MOIS. Another crucial system is the Public Information Sharing System. Established and managed by the MOIS, this system shares 162 types of information provided by 33 ministries with 55 ministries, among others.

Question 7

a. Has the initiative been transferred and/or adapted to other contexts (e.g. other cities, countries or regions) to your organization’s knowledge? If yes, please explain where and how. (200 words maximum)
No.
b. If not yet transferred/adapted to other contexts, please describe the potential for transferability. (200 words maximum)
[Universal service closely linked to the lives of women worldwide] Services for pregnancy, childbirth, and/or childrearing are very closely linked to women’s lives. In other words, the OSCC is applicable to not only Korea’s pregnant/childbearing-aged women and their families but all such women worldwide. [Many developing countries interested in Korean e-government] In 2019, the MOIS ranked first (overall) in the OECD Digital Government Index. The one-stop life stage service (which includes the OSCC) was particularly noted. Over 200 government employees from several countries (Honduras, Myanmar, Malaysia, etc.) have made inquiries about the life stage service and are actively seeking ways to apply Korea’s e-government infrastructure to their countries. [Universality of public service delivery system] The membership prerequisites and processing system for the OSCC may vary depending on the type of socioeconomic system. The OSCC is an amalgam of services currently offered in Korea, but the basic methodology can be applied to any country. Public services adopted from abroad must be redesigned from the perspective of the citizens of the given country. Although the services are applied differently per country, everything is still provided to users in two important ways: 1) a one-stop system that is also 2) preemptive.

Question 8

a. What specific resources (i.e. financial, human or others) were used to implement the initiative? (100 words maximum)
The OSCC repositioned existing services from the citizen’s perspective. The extra fees that would have been incurred with additional systems were saved through inter-organizational cooperation and system sharing, which in turn resulted in enhanced convenience for citizens. The data sharing that results from the connecting of multiple systems allows women with physical disabilities or who cannot visit government offices to apply for services online and receive the results through text messages or emails. Finally, the consultative body enables the sharing of the expertise and knowledge of employees at relevant institutions. Feedback from potential OSCC users was collected in various formats.
b. Please explain what makes the initiative sustainable over time, in financial and institutional terms. (100 words maximum)
Because it is not a regulation that restricts personal freedom, OSCC is a service that all women need at some point in their lives and remains in high demand. As it was designed to utilize existing personnel/systems, the OSCC can be operated without having to allocate a separate budget each year for personnel costs or system maintenance. Finally, the OSCC’s joint operation with the Ministry of Health and Welfare enables a sustainable development system to which new services can be added at any time. This process allows users to always have easy access to all services, including new ones.

Question 9

a. Was the initiative formally evaluated either internally or externally?
Yes
b. Please describe how it was evaluated and by whom? (100 words maximum)
[2019 Government Task Assessment for Government Innovation and Satisfaction Survey of Gov24 Users] The one-stop life stage service, which includes the OSCC, was assessed in 2019 through the Government Task Assessment for Government Innovation (GTAGI) and Satisfaction Survey of Gov24 Users. ① GTAGI 2019 was conducted of 43 central administrative organizations by a team of experts on government innovation and a delegation of diverse citizens. ② The satisfaction survey of Gov24 users was commissioned to a research institution (MEGARESEARCH), which surveyed 32,332 Gov24 users for 10 days (October 17-26, 2019) on areas including user satisfaction and areas requiring improvement.
c. Please describe the indicators and tools used. (100 words maximum)
① 2019 Government Task Assessment for Government Innovation There were eight major areas of assessment (capability/implementation of innovation, participation/cooperation, tangibility for citizens, etc.) and 26 sub-indices (leadership skills of institution head, policy cooperation/revision, outcomes of preemptive services, etc.). ② 2019 Satisfaction Survey of Gov24 users A comprehensive assessment was conducted on satisfaction with the search/information services of the Gov24 website’s life stage services in four categories (convenience, usability, utility, overall satisfaction). Satisfaction surveys were also conducted, per area, of only those (6,707) with prior experience with life stage services regarding whether they intend to use the services again, satisfaction, and suggestions for improvement.
d. What were the main findings of the evaluation (e.g. adequacy of resources mobilized for the initiative, quality of implementation and challenges faced, main outcomes, sustainability of the initiative, impacts) and how is this information being used to inform the initiative’s implementation? (200 words maximum)
① 2019 Government Task Assessment for Government Innovation According to the results of the GTAGI for 2019, the most highly-recognized outcome in terms of public services was the expansion of integrated services per life stage (for pregnancy, childbirth, etc.). The MOIS received a grade-A rating in the innovative government component, which was the highest score among Korea’s central ministries. ② 2019 Satisfaction Survey of Gov24 users According to the Gov24 survey, search/information services (including life stage services) was given a comprehensive score of 81.3 points: convenience (82.2), usability (80.8), utility (81.0), and overall satisfaction (81.1). Of those who have used the life stage services extensively, 84.4 percent said that the services were helpful. The following issues were mentioned: lack of specialized support for a particular area and lack of notifications/explanations given to individuals. Based on this feedback, government employees were encouraged to inform users of the services for which they are eligible based on region. Training on individual services was strengthened (distribution of manuals, etc.), and brief explanations of services were added to the website.

Question 10

Please describe how the initiative is inscribed in the relevant institutional landscape (for example, how is it situated with respect to relevant government agencies, and how have these institutional relationships been operating). (200 words maximum)
[Prepared grounds for work through enactment/revision of relevant rules] The MOIS enacted two sets of laws to serve as the basis for the clear division of roles among related institutions and local governments. The clear definition of processing methods also helped prevent confusion among working-level employees. Some relevant laws were amended, a major example of which is the MOIS and Supreme Court of Korea’s agreement to amend a regulation to permit online birth registration. The MOIS also worked with the Ministry of Health and Welfare to change the rules of a project so that pregnant women could be sent folic acid and/or iron supplements through package delivery. [Consistent development of additional services and communication through operation of consultative body] Various aspects of the OSCC are operated jointly with the Ministry of Health and Welfare, along with a consultative body that includes several other institutions. Through this consultative body, the systemic problems of the OSCC’s current services are corrected and new services are added.

Question 11

The 2030 Agenda for Sustainable Development puts emphasis on collaboration, engagement, partnerships, and inclusion. Please describe which stakeholders were engaged in designing, implementing and evaluating the initiative and how this engagement took place. (200 words maximum)
OSCC was led by MOIS and completed through a council involving various organizations(Ministry of Health and Welfare, KEPCO, Korea District Heating Corp., Korea Gas Corporation, private sector experts, etc.) and 243 local governments(3,600 town-level local community service centers and 270 public health clinics). 1. Central government and relevant institutions: preparation of policies/systems by removing inter-ministry barriers The MOIS established a goal (providing one-stop, individualized support services for pregnancy, childbirth, and child-rearing) and a basis for collaboration (creation of relevant regulations, etc.). Institutions connected their systems for related data so that such data can be easily shared/transferred and created an easy-to-use format and manuals. 2. Provincial government: active on-site implementation The government employees of 3,600 town-level local community service centers nationwide accepted applications for the OSCC. Information from the applications was sent to the employees in charge of each OSCC service, based on which application results and explanations of services were provided to applicants. Efforts were made to promote the OSCC through media that is easily accessible by citizens (residents’ associations, newsletters, etc.). 3. Citizens: policy design and feedback The MOIS actively reflected feedback from prospective OSCC users in the system’s design, including several meetings and surveys (satisfaction questionnaire) on pregnant women.

Question 12

Please describe the key lessons learned, and how your organization plans to improve the initiative. (200 words maximum)
First, the government had to reengineer the service process to make it more citizen-centric, rather than government-driven. The one-stop service was designed to notify service users about the benefits and services for which they are eligible before they ask and minimize the inconvenience they might face when receiving such benefits and services. Second, all services should be tailored to meet the needs of each individual as society becomes more complex and the number of government services grows. Citizens should be informed of the services for which they are eligible at the desired time based on their district of residence in order to maximize service efficiency and satisfaction levels. Third, it’s important to recognize that citizen-centric services do not have to involve a large budget or many personnel. In some cases, services may be ineffective not because central or local governments are lacking in their provision of such services but because they are not promoted adequately or are inconvenient to apply for. In this case, redesigning the service process—which can create the desired effect with a relatively small budget—may be the best alternative.

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