Basic Info

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Nominee Information

Institutional Information

Member State Indonesia
Institution Name Banyuwangi Regency Government
Institution Type Public Agency
Administrative Level Regional
Name of initiative Smart Kampung
Projects Operational Years 5
Website of Institution

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories

Is the initiative relevant to one of the UNPSA categories? Special Category: Institutional Resilience and Innovative Response to Covid-19 Pandemic

Question 3: Sustainable Development Goals

Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 9: Industry, Innovation and Infrastructure
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
9.c Significantly increase access to information and communications technology and strive to provide universal and affordable access to the Internet in least developed countries by 2020

Question 4: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 31 May 2016

Question 5: Partners

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
Please provide details

Question 6: Previous Participation

1. Has the initiative submitted an application for consideration in the past 3 years (2017-2019)? No

Question 7: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 8: Other Awards

Has the initiative won other Public Service Awards? Yes
If yes, please specify name, organisation and year. Indonesia Smart Nation Awards 2018

Question 9: How did you learn about UNPSA?

How did you learn about UNPSA? Government

Question 10: Validation Consent

I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. Yes

Nomination form


Question 1

Please briefly describe the initiative, what issue or challenge it aims to address and specify its objectives (300 words maximum)
Banyuwangi Regency has an area of 5,782.50 km² consisting of 25 sub-districts, 189 villages and 17 sub-districts. As the largest area in East Java, the population of Banyuwangi is 1,754,719 people, consisting of 876,128 women and 878,591 men. In order to realize a public service delivery system in accordance with the good governance principle, it is necessary to take steps to synergize and integrate the work programs and activities of the Banyuwangi Government. Each work program and activity is formulated comprehensively and integrally in order to improve the function of government in public services, community economic empowerment, education, health, poverty, culture, and increasing the capacity of human resources to provide the maximum benefit to the community. To accommodate all the interests of all levels of society, especially at the village level, the formulation process involved the participation of the village government and communities. Smart kampung is implemented in all villages and sub-districts in Banyuwangi Regency in stages, prioritizing villages and sub-districts that have met the qualifications. Qualifications that must be met include: facilities, infrastructure and human resources. Villages and sub-districts are given guidance and assistance in order to fulfill the qualifications carried out by each SKPD whose work program is integrated with Smart Kampung. The Regent supervises the implementation of the Smart Kampung program in Banyuwangi Regency. The Camat (Head of Sub-district) supervises the implementation of the Smart Kampung program in the local village/kelurahan. The Head of SKPD supervises the implementation of the SKPD work program which is integrated with the Smart Kampung program. The head of the SKPD in charge of community empowerment and village government evaluates the implementation of the program. Financing for Smart Kampung comes from the Local Budget (APBD) and Village Budget (APBDes).

Question 2

Please explain how the initiative is linked to the selected category (100 words maximum)
This innovation is in line with category four because the Smart Kampung is not only beneficial for people living in cities but also in rural areas. Thus, all Banyuwangi residents can access the same service, without any constraints of distance, time and pandemic. This also reduces the existence of illegal levies from individuals who take advantage of the complexity of the bureaucracy in public service delivery. The Smart Kampung application is also used to collect social assistance data during the COVID-19 pandemic so that there is no overlapping of assistance received by the community and supportive to social resilience.

Question 3

a. Please specify which SDGs and target(s) the initiative supports and describe concretely how the initiative has contributed to their implementation (200 words maximum)
Since the launch of the smart village innovation in 2016, many developments have occurred. One of them is the installation of fiber optic cables in all villages in Banyuwangi for easy internet access and the implementation of smart villages. This is in accordance with SDG 9.C: Significantly increase access to information and communications technology and strive to provide universal and affordable access to the Internet in least developed countries by 2020. The Smart Kampung program was very useful during the COVID-19 pandemic. In terms of health services, the Banyuwangi Government integrated the Smart Kampung application with data from residents who received vaccines, data on isolation houses in each village and data on social assistance that was integrated with data from the central government. This program also provides assistance for MSME actors (Micro, Small and Medium Enterprises) to boost the economy affected by Covid 19. In addition, there is assistance in the form of digital marketing of MSME products and assistance with adequate infrastructure for kiosk owners. The latter is part of a program called Warung NaikClass (The Upgraded Kiosks).
b. Please describe what makes the initiative sustainable in social, economic and environmental terms (100 words maximum)
The Banyuwangi Government established a Poverty Alleviation Task Force, whose task is to verify data on the poor and the assistance they receive through the Smart Kampung. Some assistance is intended for Micro, Small and Medium Enterprises affected by the pandemic, for example digital marketing training for MSME products and facilitation to apply for business permits easily. Furthermore, a program called Warung Naik Kelas (The Upgraded Kiosks) provides assistance for kiosk owners. During the pandemic, the government requires civil servants to shop for groceries at traditional markets or shops. These groceries will be distributed to people affected by covid 19.

Question 4

a. Please explain how the initiative has addressed a significant shortfall in governance, public administration or public service within the context of a given country or region. (200 words maximum)
In the past, long bureaucratic chains, long distances from village offices and time-consuming management processes made people lazy to process their administrative documents. If all these services can be carried out in the village, this can be an effective solution to save time, cost and effort. The Smart Kampung program simplifies the complicated licensing process because all processes are carried out in an integrated manner. Not only at the village office, the Banyuwangi Government has established a Public Service Mall to provide 199 types of services for the community, some of which are: population administration documents such as birth certificates, business permits, BPJS Health, BPJS Employment, PDAM, vehicle-related permit services, driver license renewal, payment of regional levies, marriage documents, pilgrimage (Haji), housing services and others. There are 11 Local Government Agencies (SKPD) and 12 State-Owned Enterprises/Ministries involved in the Mall. In addition to the Public Service Mall in the city center, there are also Public Service Markets in several sub-districts such as Rogojampi and Genteng. Public Service Malls or Public Service Markets are located close to traditional markets so that people can easily reach them.
b. Please describe how your initiative addresses gender inequality in the country context. (100 words maximum)
In the smart village program, there is a policy that requires every public service facility to provide a lactation room (for breastfeeding mothers). This policy is regulated through a circular letter from the Regional Secretary. This is a small part of the local government's efforts to address gender inequality. In addition, the services provided do not discriminate against women and men who apply for services. Everyone gets the same rights according to the queue line. So, there is no gender gap.
c. Please describe who the target group(s) were, and explain how the initiative improved outcomes for these target groups. (200 words maximum)
Smart Kampung targets all Banyuwangi residents without gender discrimination, education, work and others. In the economic sector, several Smart Kampung programs help MSME actors to rise and improve the economy that was previously affected by the pandemic. Also, there is some assistance in the form of providing digital marketing education for MSME products and facilitating the business permit process. The program with the slogan Warung Naik Kelas (The Upgraded Kiosk) provides assistance with adequate infrastructure for shop owners. During the pandemic, the Regional Government requires civil servants to buy groceries at traditional markets or the nearest store from home at least once on a certain date. This is to support the economy of business actors. The groceries will later be distributed to residents affected by Covid 19. In the health sector, the Bayuwangi Government supports the central government's program to accelerate vaccines. The Banyuwangi government cooperates with the regional leadership coordination forum to implement vaccines for residents who are registered in Banyuwangi. Because public services in Banyuwangi have been integrated from the village to the regency level, assistance for residents affected by Covid 19 can be carried out quickly

Question 5

a. Please describe how the initiative was implemented including key developments and steps, monitoring and evaluation activities, and the chronology. (300 words)
Smart Kampung is primarily implemented in villages to assist villagers in completing their administrative affairs, which then develops to process affairs in the sub-district or those related to local government agencies (SKPD). At the village level, the implementation of Smart Kampung includes determining the standardization of public services, namely the shape of the building, the layout of the service room, the availability of reading corners, automated machines to access smart village applications, and a comfortable waiting room. Furthermore, this public service was expanded to the city center by establishing a Public Service Mall. This mall is one of the developments of Smart Kampung, which provides 199 types of services to the community under one roof. There are 11 Local Government Agencies and 12 State-Owned Enterprises/Ministries involved. During the pandemic, Smart Kampung plays a role in providing integrated information and data so that the handling of the pandemic and social assistance in Banyuwangi is relatively safe and there is no overlapping of beneficiaries. This is because all population data has been integrated online in the Smart Kampung system. This system also matches vaccine data with a Single Identity Number (who has/hasn't been vaccinated) as well as data collection on the availability of isolation houses for residents in each area and residents affected by the pandemic (layoff victims, bankrupt informal workers, etc.). The latest data will be the priority target of the community's economic recovery program. Monitoring and evaluation is carried out periodically through coordination meetings with Local Government Agencies (SKPD) and village officials. In addition, through the Development Planning Consultation Forum (Musrenbang) which is held regularly, the Banyuwangi Government collects input on the needs and expectations of the community for the development of Smart Kampung.
b. Please clearly explain the obstacles encountered and how they were overcome. (100 words)
After the initial launch, Smart Kampung was not able to reach remote villages due to internet network limitations. However, because of the infrastructure development supported by the Banyuwangi government to install fiber optic cables in all villages, this program can benefit almost all Banyuwangi residents.

Question 6

a. Please explain in what ways the initiative is innovative in the context of your country or region. (100 words maximum)
Previously there had never been an innovation in Banyuwangi Regency that could overcome the problems that occurred. Smart Kampung was establised as an integrated solution because it involves stakeholders from the regency to village levels, including local government agencies (SKPD) and other organizational units in Banyuwangi. The presence of Smart Kampung produces many programs that can help the Banyuwangi community to fulfill all their needs in terms of public services, economic empowerment, health, poverty, legal information, education & cultural arts and human resource capacity building.
b. Please describe, if relevant, how the initiative drew inspiration from successful initiatives in other regions, countries and localities. (100 words maximum)
This innovation makes integration the key to its successful implementation. There is a centralized complaint to resolve citizen problems. Banyuwangi Regency has provided a place to report complaints, namely Call Center 112.
c. If emerging and frontier technologies were used, please state how those were integrated into the initiative and/or how the initiative embraced digital government. (100 words maximum)
This innovation is already using digital-based applications in service. There are websites that can be accessed by residents themselves through automated machines available in villages and android-based applications that can be downloaded on smartphones. The Smart Kampung application is integrated with the Population Service, so only by using a Single Identity Number, residents can complete their administrative matters. In addition, because the smart village application is digital-based, the documents obtained are soft files that can be stored by residents and can be printed at any time if needed.

Question 7

a. Has the initiative been transferred and/or adapted to other contexts (e.g. other cities, countries or regions) to your organization’s knowledge? If yes, please explain where and how. (200 words maximum)
Smart Kampung can be applied in other areas. In addition to shortening service time, Smart Kampung also plays a major role in cutting long bureaucratic chains in service delivery. It is hoped that the implementation of Smart Kampung in other regions can help accelerate the processing of administrative documents needed by the community. Not only to accelerate public services, this innovation can also be used in the health, economic, poverty, education, arts and human resource capacity building sectors. Other local governments can also adapt the methods that have been implemented by the Banyuwangi government according to their regional needs. Smart Kampungs received special attention from the Minister of Home Affairs, who recommended other local governments to replicate Smart Kampung innovations tailored to the needs of each region. Many regions have conducted replication studies in Banyuwangi to learn about good practices in Banyuwangi so that they can be adapted and developed in their area.
b. If not yet transferred/adapted to other contexts, please describe the potential for transferability. (200 words maximum)
Many parties have conducted comparative studies in Banyuwangi. Because the tasks of local governments in Indonesia are relatively the same, the Smart Kampung program has the potential to be replicated and adapted according to regional needs.

Question 8

a. What specific resources (i.e. financial, human or others) were used to implement the initiative? (100 words maximum)
• The budget from the Regency Government’s Budget (APBD) is allocated to the health, education, infrastructure, social and other sectors • The budget from the APBDes is used to support Banyuwangi government programs in implementing Smart Kampung.
b. Please explain what makes the initiative sustainable over time, in financial and institutional terms. (100 words maximum)
The source of financing for Smart Kampung comes from the Banyuwangi Government's Budget (APBD), which must be allocated every year. The source of these funds is clear and ensures the sustainability of the program. In addition, the implementation of Smart Kampung has a legal basis, namely the Regent's Regulation. Another source of financing is the Village Budget (APBDes), which is also an annual budget so that the Smart Kampung innovation program can still be implemented in each village.

Question 9

a. Was the initiative formally evaluated either internally or externally?
b. Please describe how it was evaluated and by whom? (100 words maximum)
This evaluation was assisted by the Japanese MILT which has a collaboration program with Banyuwangi Government for the development of Smart Kampung. The evaluation was carried out by sending a questionnaire to all villages in Banyuwangi Regency to provide an assessment of the implementation of smart villages in each village.
c. Please describe the indicators and tools used (100 words maximum)
Faster, cheaper and easier service. Save more time in delivery services. No illegal fees because the registration can be applied by residents themselves. So, this reduces losses in terms of time, cost, and energy spent to get the services needed. Improving the economy of business actors through special programs from the Regional Government to assist business actors, including the MSME upgrading program, which is a government program that provides licensing services to villages to encourage better micro, small and medium enterprises (MSMEs).
d. What were the main findings of the evaluation (e.g. adequacy of resources mobilized for the initiative, quality of implementation and challenges faced, main outcomes, sustainability of the initiative, impacts) and how this information is being used to inform the initiative’s implementation. (200 words maximum)
There was an increase in the economy as evidenced by Banyuwangi's inflation in 2020 of 1.74.However, there were several periods when Banyuwangi's inflation was also lowest in East Java. Based on Bureau of Statistics data, inflation in Banyuwangi in 2020 is higher than East Java's inflation which reached 1.44%. Banyuwangi's inflation is also above the national average of 1.68% in the same period. This inflation rate is still included in the category of mild inflation. The progress of the vaccine recipient target, from a total of approximately 1.7 million Banyuwangi residents, 980,562 residents have received vaccine dose 1. This proves that vaccine administration in Banyuwangi Regency is relatively fast because more than 50% of residents have received the vaccine. dose 1 and 590,735 residents who have received the second dose of vaccine.

Question 10

Please describe how the initiative is inscribed in the relevant institutional landscape (for example, how it was situated with respect to relevant government agencies, and how the institutional relationships with those have been operating). (200 words maximum)
Smart Kampung works in harmony because of the Regent's regulation as the basis for implementation. This regulation serves as a guide for the team in realizing the Smart Kampung program. Through this regulation, the services in each village are more evenly distributed and equal due to qualification standards in the implementation of Smart Kampung. This includes the availability of adequate infrastructure and supporting human resources. This innovation integrates all Local Government Agencies (SKPDs) at the district and village levels to make it easier for local governments to provide services to the residents. Thus, people do not need to go to agencies one by one to process administrative matters. In addition to integration between SKPDs under the Regency Government, this innovation does not rule out the possibility to be able to integrate and collaborate with linear agencies in Banyuwangi. Among them are the District Attorney's Office, District Court, BPJS Health, BPJS Employment, Office of Religious Affairs and others. This integration has been accommodated in one place called the Public Service Mall. With this, it is easier for residents to complete their paperwork in the same place, making it more efficient in terms of time and costs.

Question 11

The 2030 Agenda for Sustainable Development puts emphasis on collaboration, engagement, partnerships, and inclusion. Please describe which stakeholders were engaged in designing, implementing and evaluating the initiative and how this engagement took place. (200 words maximum)
Smart Kampung can work because integration is one of the keys to its success. In addition to Local Government AGencies, this innovation also collaborates with several parties, including: 1. Internet service providers as one of the supporting infrastructure needed in carrying out this innovation. 2. Baznas (National Zakat Agency) with collaboration to help residents who need donation assistance, especially those affected by the pandemic and these residents are not included in the aid net from the central and regional governments, then Baznas funds can help. 3. Regional leadership forums including the Police, TNI, and other local organizations to collaborate in supporting the central government's program to accelerate vaccines.

Question 12

Please describe the key lessons learned, and how your organization plans to improve the initiative. (200 words maximum)
From this Smart Kampung innovation, we can learn a lesson that service to the community must start from the bottom up or from the village level to the city/district level. The implementation of Smart Kampung can also be improved in terms of ease of service and the integration of other services that are still centralized in the city / regency and also involve government programs that can support and benefit the residents, including public services, economic empowerment, health , poverty, legal information, education & cultural arts and human resource capacity building. Eventually, all sectors can benefit from the implementation of the program, especially if it is carried out evenly across all sub-districts and villages.

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