Questions/Answers

To build the new innovation - E-Smart Service - this is the service for people which reach easily by scanning the QR CODE. Most of people can reach this public service which is convenient, saved, and also reduce the steps. Moreover, there is a transparency and this service can be checked. With this innovation, there are 2 ways communication which divided into 4 systems as follows; 1. E – Registration for example Commercial registration, License Businesses Hazardous to Health, etc. 2. E – Facilitation for example sewage services, water services, Smart Yunglai, COVID-19, etc. 3. E – Relationship for example Emergency Medical Services or Smart EMS, etc. 4. E – Stakeholder for example Eligibility Review of elderly person, disable person and newborn baby, etc. By all 4 methods above, the objectives are the transparency and these services can be checked. Moreover, they also give the general information.

E-Smart Service System is formed by Digital Plat form which can be used on the smart phone. This system can be accessible by everyone for all genders and ages which is open 24 hours a day anywhere. Moreover, this system is based on the equality and justice which bring about the convenience for everyone. There is the notification system which can be notified to the recipients and the facilitators.

Goal 10.3 Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard Goal 16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels Pangmu Area is bordered to the Republic of the Union of Myanmar where there are local and latent population. The transportation is quite difficult because it is the conservative area and the National Reserved Forest. E-Smart Service System which was designed further works on the LINE application which replace the previous service. The people can connect to Pangmu Subdistrict Administration Organization regardless of gender, age, and nationality. This innovation also reduce inequality and can be prevented the claims from government officers. E-Smart Service System is designed to solve the former problem which the people in the remote area cannot asking for the service by themselves. Before the creating this innovation, the officers had the field trips with each household which made the understanding and learning the system together. This system is driven by the subdistrict and village committee.

- Social Dimension: it has set the group of village committee who convey the system. It can be learned from religious leaders, temples and schools which there are the central service and the administrator which takes care of it. - Economic Dimension: the service for the low income earners; hence, to reduce the household’s expenses and this is the inspiration which people are willing to pay Land and Building Tax. - Environment Dimension: this online system can be reduced the paper and the global warming also.

The main problem of the Thai government administration is the deconcentration which are central missions, provincial government administration and state-to-local missions. There are 7,852 local administrations. Pangmu Subdistrict Administration Organization is responsible for 13 villages. The main population here has been a variety of the ethnic group, language, the religion, and the latent population which are from the Neighbouring Countries. Because of the border area, the previous communication from the government’s service is very difficult for the villagers. E-Smart Service system which is the online service through scanning QR CODE can be solved this problem. Every service directly sent to the officers and the relevant administrative section. So this system can be made the equality and leaving no one which is in the remote area behind followed the human right.

E-Smart Service can be accessed to every target group which bases on the equality. This system also does not discriminate the genders. There is no discrimination whether the person is Thai or stateless person or different ethnic person. Although some of them will not pay the tax for the government but they can access to all public services.

The previous service of Pangmu Subdistrict Administration Organization, the people must connect by themselves. It takes a lot of time because the transportation is inconvenient. E-Smart Service was born to provide the online service and to replace the old service which depends on the smart phone which is the important tool as follows; 1. People who need for Permission for Building Construction, Commercial Registration, House number 2. People who need for potable water, spray the chemicals to control dengue fever, Sewage suction, Emergency Medical Services to send the patient to the hospital 3. People who need for paying taxes and fees 4. People who need for checking their right, eligibility review of elderly person, disable person, disadvantaged person and infected patients Previously, every service had been operated by themselves and it takes a lot of time. The procedures for checking the documents were very slow. People are inconvenient and the officers are also insufficient. Therefore the online 24 hours system can be adapted to the people and there is no the transportation’s expense.

Step 1: To set a public opinion stage. Step 2: To bring the need for designing the application which should be followed by the users’ need since the design process, the menu’s improvement, and the system can be used. Step 3: To promote the E-Smart Service through the meeting, the religious leader. Step 4: To build the 200 staffs for conveying this application- local staffs visit 13 villages by putting the stickers on and to practice using applications in 8,878 households Step 5: To clearly appoint the working group since the issue order. When the process completed, it will have the evaluated process. And there is the staffs for evaluating the system every quarter. Step 6: To response the need of recipients through 4 public systems and 2 goals. Moreover, there are further works on the other application for example Smart Kids, Smart Garbage, etc. Step 7: To conclude the performance evaluation and the action evaluation.

- The staff should be adapted for the modern technology that is to say the staff should be practiced before and after the use of this. - The lack of the confidence in the first time which mean the system can be sent the requests to the officers. So there is the administrator who take care of the system. It should be sent the notification status to the recipients. And the village committee should promote the system every households to guarantee for the recipients. - The 4G stability in the area which the recipient should be adapted followed technology.

In Thailand, the problem is the government service which there are many steps which make the lateness. Ministry of Digital Economy and Society have set up in 2002 and have specified the main strategy which is called Thailand 4.0 Smart City to develop the country. From the people statistics who use online social media such as Facebook, Line, Twitter and Instragram which are at the top of the world. It will be shown that the need a lot of the communication technology. Pangmu Subdistrict Administration Organization will foresee that the online channel can be persuaded the people.

E-Smart Service have inspired from the modern application users. This system can be responded for the need of the recipients. The prototype is from the bank application and the online shopping which increase a lot because of the spread of COVID-19

E-Smart Service is the innovation which is designed further works on the LINE application which is popular. This use AI and Administrator to store the data on the cloud drive which works on all operating systems in smartphones. There are a statistical report for browsing, a personal security and a base for further innovation through the smartphones as follows; - Smart Kids: Smart Child Development Center - Smart I-Pole: Smart Electricity - Smart Garbage: Smart Collecting data and waste fees - Smart Infrastructure: Smart Infrastructure - Smart EMS: Smart Emergency Medical Services - Smart Travel: Smart Tourism

Pangmu Subdistrict Administration Organization convey this E-Smart Service to government sectors such as Sobpong Subdistrict Administration Organization, Maenateng Subdistrict Administration Organization, Saseemoom Subdistrict Administration Organization, Soilakorn Subdistrict Administration Organization, Namsong Subdistrict Administration Organization, Suphanburi Municipality, Nonsaad Subdistrct Municipality and Namaipai Subdistrict Administration Organization. The organization will be adapted this system to develop L TAX application in order to send the emergency patient and the complaint system. Moreover, there should be the meeting which exchange the opinion to always develop the innovation

Innovation has been transferred and innovative ideas have been expanded to other areas of responsibility, including Pre-primary education Caring for the elderly People with disabilities and vulnerable groups Covid 19 dengue control work, UNHCR immigration centers, and all public services that were previously documented. With the preparation of the personnel in the department by training and summarizing the lessons every 3 months.

The process of 4M was adapted to create the innovative E- Smart Service which use the human resources of the organization and the network partners such as Health Promoting Hospital, Village Committee, Village Health Volunteers, Civil Defense Volunteers, Schools, Temples and Religious Organizations. These connections can be carried by the economic budget because this operation use the staffs who are the stakeholders who works in this area through a training process by Gismans Asia consultant. Moreover, this project is managed by the regular officers who do not relate to the political change.

E- Smart Service developed by the regular officers who do not relate to the political policies. Since the creating this initiative in accordance with the people’s need which follows to the virtue of the law. Although there has been a change in the management sector or the supervisor, this can be carried out continuously because people think, do and use together. This system will be continuous improved and developed by the lesson learned every 6 months. And there is the empirical achievement which enables the creation of new six innovations in the following year.

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- We had assessment by The National Institute of Development Administration (NIDA) as follow Local Administrative Organizations should submit the application and relevant documents to the National Institute of Development Administration (NIDA), which is assigned as to carry out the assessment, for the first-round assessment via email in pursuit of Government’s policies on digital government development vision. - Due to the outbreak of the communicable disease CORONAVIRUS 2019 (COVID-19),the assessment and evaluation of Local Administrative Organizations’ innovations are set through online video conference.

The “E-Smart Service (ESS)” project submitted by Pangmu Subdistrict Administrative Organization; Maehongson Province has been assessed using five categories as follows: 1. Responding to local public problems (Good) 2. Impact on beneficiary groups (Excellent) 3. Project innovativeness (Very Good) 4. Quality of public participation (Excellent) 5. Project sustainability (Excellent) The overall is excellent.

Assessment and evaluation criteria for innovations of the Local Administrative Organization with Good Governance Award 2020 include 1 Innovation responds to local community’s problems 2 Target beneficiary 3 Innovation’s worthiness: the comparison between the received budget and the earned benefits 4 Integration of all sectors 5 Sustainability of the innovation

E- Smart Service is the innovation which is in accordance with 13 categories of service duties under the Establishment Organization and Decentralization Law. This service system can be classified into 6 types as follows; 1. E – Registration: This works in collaboration with the Department of Provincial Administration, Ministry of Interior which forwards the information to issue a house number to the people. 2. E – Facilitation: This will be recorded and forwarded to the department which is in charge such as repairing light service, fogging mosquito service and water delivery service. 3. E – Relationship: The will be forwarded to other organizations such as the Emergency Medical Services (EMS) referred to Srisungwan Hospital. 4. E – Stakeholder: The database service system is in collaboration with the Social Development and Human Security Office such as eligibility review of elderly person and disable person. 5. Transparency: This open system is a transparency checking such as the real time viewing of child development centers. 6. General Information: This system will be publicized the general information and the tourist attractions.

Civic sector: There is the participation which finds problems through community meetings. A drone survey by the village committee obtains a map of the household location which brought to the design of the menu on the application. When the design is completed, the process is transferred through civil society representatives and volunteers who are responsible for 15 households per person through the process of religious meetings at temples and churches. There are learned and relied on the belief of auspiciousness by removing the QR Code sticker into the religious ceremony which leads to the use of the system all the households which are in Buddhist, Christian and worshiping ancestral spirits. In the evaluation of innovation achievement, a joint meeting of the Subdistrict Administration Organization and civil society sector was held together. From the above-mentioned process, it can be regarded as this innovation which people will be "own" and truly participated.

Pangmu Subdistrict Administration Organization has learned by Lessons Learned the both internal and external knowledge with network partners which join the digital practice systems. There has never been any government organization in this area to create and develop this online system but there is only business organization which invest in online services. In the past 5 years, the development of communication systems on 4G networks has played an important role in making the innovation which can be accessible to the community. People and environment have constantly changed their survival in the epidemic situation. Central and local organization should be accelerated the adaptation and created the system like "Digital Bridge" to connect with people who are a variety of races, religions and cultures to keep up with changes in the remote areas. As the increasing population and the changing technology, there is one sentence that "If we do not change, we will be changed." From this sentence, there is the service development which is called “7 Days 7 Things Principle.” The E- Smart Service aims to provide the service which are the equality in accordance with the Universal Declaration of Human Rights which Thai government has signed the Memorandum of Understanding.