Questions/Answers
Pregunta 1
Proporcione un breve resumen de la iniciativa que incluya los problemas / desafíos abordados y las soluciones que introdujo esta iniciativa (máximo 300 palabras)
The aim of the E-SIAP project, a citizen-focused innovation is to solve cases that have mutual agreements but the completion is time consuming.The project began with the Statement of Claim prepared by clients who wish to register their cases with the Syariah Court. The Statement of Claim preparation is a must and it is one of the legal requirements, as provided under section 63 of the Syariah Court Civil Procedure (State of Penang) Enactment 2004. If clients have no knowledge in preparing the Statement of Claim, they could consult a Syarie lawyer or those who provide the service of advising matter related to the preparation of the Statement of Claim.
MOST POSSIBLE CAUSE (S):
i. The difficulty and complexity for clients to prepare Pleadings and Statement of Claim,
ii. The difficulty and complexity for Judges and Assistant Judges to prepare the order and;
iii. The waiting period from one date to another.
PROPOSED INNOVATION & CREATIVE SOLUTION (S):
“E-Pliding” is an innovative system designed by the Department to ease the Statement of Claim preparation by clients in accordance with the provisions of the law besides the registration with E-Syariah, E-Sulh and E-Bicara systems which are the existing systems provided by the Syariah Judiciary Department of Malaysia. The E-Pliding system is to be implemented within the Syariah Court. Meanwhile, E-Judgment is another innovative system co-designed with “E-Pliding” with the aim to expedite the issuance of written order and judgment. The entire systems which comprises of “E-Pliding”, E-Syariah, E-Sulh, E-Bicara and E-Judgment were named E-Syariah Instant Access Procedure (E-SIAP). It is a court case management process performed by electronic networks using computers and smartphones particularly for cases that can be solved fast. The motto: "Hari ini Setuju, Hari ini Selesai” (Agreement and Completion in One Day) is the heart of the E-SIAP implementation.
a. ¿Cuáles son los objetivos generales de la iniciativa? Describa los objetivos generales de la iniciativa (máximo 200 palabras)
The objective of E-SIAP project implementation is to solve cases that have mutual agreement but their settlement takes a very lengthy time.
In certain claims, cases which have had settlement via mutual agreement between litigations are among cases that are considered as simple and brief. However, based on the current procedure and practice, the settlement of these cases could only be achieved between one to three months.
Among the causes that delay the settlement of these cases are:
i. The complexity and difficulty for clients to prepare Pliding and Statement of Claim,
ii. The complexity and difficulty for Judges and Assistant Judges to prepare the Order and;
iii. The waiting time between a date to another.
Prior to the project implementation, it took 96 days to settle the cases that have mutual agreement and admittedly it was too long.
Among the causes of the lengthy time was that, on the first day clients had to be present at the counter to obtain the information required for pliding, which then had to filed and this usually took 30 days.
b. ¿Cómo encaja la iniciativa dentro de la categoría seleccionada? Describa cómo la iniciativa está vinculada a los criterios de la categoría (máximo 200 palabras)
The E-SIAP system developed is an effort by the Penang Syariah Judiciary Department to improve the service delivery process. It also provides convenience and satisfaction to customers as well as changing public perceptions of the Department.
Thanks to the efforts and commitment of all parties, this group has successfully submitted a number of solutions to resolving the problem. The proposal is not only applicable to the Penang State but can also be extended to all Syariah Courts throughout Malaysia. This success has enhanced the image of the Penang Syariah Judiciary Department in particular and throughout the Civil Service in general.
Pregunta 2
La iniciativa debe mejorar la vida de las personas, en particular mejorando la contribución de los servicios públicos a la aplicación de la Agenda 2030 para el Desarrollo Sostenible y la realización de los ODS.
a. Explique cómo la iniciativa mejora la prestación de servicios públicos (Máximo 200 palabras)
E-SIAP system was developed to provide efficient and effective service management in order to ensure the delivery of responsive services according to customer needs and requirements faster and save time
E-SIAP is a comprehensive system that combines the existing system developed by JKSM, E-Syariah, E-Sulh, E-Talk with innovation system developed by JKSNPP, E-Blading and E-Judgment.
E-Pliding is designed to facilitate customers to provide Statement of Claims as well as registration via E-Syariah, E-Sulh, E-Speech which is an existing system that has been provided by the Malaysian Shariah Justice Department.
E-Judgment is also a complementary innovation compiled together with E-Pliding to expedite the process of ordering the order and judgment in writing.
Pregunta 3
La iniciativa debe tener un impacto positivo en un grupo o grupos de la población (es decir, niños, mujeres, ancianos, personas con discapacidad, etc.) y abordar una cuestión importante en la prestación de servicios públicos en el contexto de un país o región determinados.
a. Explique cómo la iniciativa ha abordado un problema importante relacionado con la prestación de servicios públicos (Máximo 200 palabras)
The implementation of this project has enabled cases which have mutual agreement to be settled fast that is within only one (1) day. Hence, it has indirectly impacted the following parties:
i. Immediately cease any dispute between former spouses.
ii. Immediately cease the emotional and mental stress among couples who are disputing without having to go through long litigation process in Court.
iii. Cease the mental and emotional stress among children who are involved in their parents’ disputes.
iv. Immediately restore the situation between both sides and they could move on with their life without interference.
b. Explique cómo la iniciativa ha impactado positivamente a un grupo o grupos de la población en el contexto de su país o región. (Máximo 200 palabras)
The indirect impact of presentation outcome are as follows:
• This project has attracted the interest of Syariah Judiciary Department Malaysia and States Syariah Court to be applied.
Among the courts are Federal Territory Syariah Court, Sabah, Kedah and Perak Syariah Judiciary Department.
• Impacted other states Syariah Court by motivating them to practice innovation culture.
• The Department was invited to conduct E-SIAP workshop for Sabah State Judiciary Department on 28th August 2015.
• JKSNPP has also received the visit from Federal Territory Syariah Court and Kedah Syariah Judiciary Department for a closer
observation on the project implementation.
Pregunta 4
La iniciativa debe presentar una idea innovadora, un enfoque distintivamente nuevo o una política o enfoque único implementado para realizar los ODS en el contexto de un país o región determinados.
a. Explique de qué manera la iniciativa es innovadora en el contexto de su país o región (Máximo 200 palabras)
E-SIAP system is developed to create effective and efficient service management in order to ensure time-saving and faster service delivery that is responsive towards the clients’ needs and wants.
E-SIAP is a comprehensive system which combines the existing system which is developed by JKSM namely E-Syariah, E-Sulh, E-Bicara with the new innovative system that is developed by JKSNPP that is E-Pliding and E-Judgment.
E-Pliding is designed to facilitate clients in preparing the Statement of Claim besides registering via E-Syariah, E-Sulh and E-Bicara which are the existing systems provided by Syariah Judiciary Department Malaysia.
E-Judgment on the other hand completes the innovation co-designed with E-Pliding to accelerate the process of issuing the written judgment and order.
Pregunta 4b
b. Describa si la innovación es original o si es una adaptación de otros contextos (en caso de tener conocimiento de que ésta iniciativa es una adaptación) (Máximo 200 palabras)
Prior to the project implementation, it took 96 days to settle the cases that have mutual agreement and admittedly it was too long.
Among the causes of the lengthy time was that, on the first day clients had to be present at the counter to obtain the information required for pliding, which then had to filed and this usually took 30 days.
Next, on a different date, clients had to be present again bringing along the completed pliding to be filed and this took another one day. Clients had to wait not more than 21 days to receive the Sulh Council Attendance Notice which is conducted by Sulh Council.
After the Sulh Council ended, clients had to be present at another date for case hearing to record their agreement before the judge and this usually took 30 days.
Then, clients had to wait approximately between three to fourteen days to obtain the clearance order which altogether the time taken was 96 days. What is seen from here, the problems occurred at the second, third and fifth process.
Pregunta 4c
c. ¿Qué recursos (financieros, humanos, materiales u otros recursos, etc.) se usaron para implementar la iniciativa? (Máximo 200 palabras)
This innovation project does not affect the cost of the department because the planning and development of the introduced innovation is being developed by the department's officers and staff. While the system used is made by the internal ICT department internally and only uses the existing ICT equipment without involving high immigration and ensures the cost of administrative management can be saved.
Pregunta 5
La iniciativa debe ser adaptable a otros contextos (por ejemplo, otras ciudades, países o regiones). Es posible que ya exista evidencia de que la iniciativa ha inspirado innovaciones similares en otras instituciones del sector público dentro de un país, región o a nivel global.
a. ¿La iniciativa ha sido transferida a otros contextos?
Si
The accomplishment of E-SIAP project has appealed Syariah Judiciary Department Malaysia (JKSM) to implement it nationwide. Therefore, the Penang Syariah Judiciary Department (JKSNPP) presented the project in the Heads of Syariah Judge Meeting No. 2 Year 2015 which was held on 15th April 2015 in Port Dickson, Negeri Sembilan.
Pregunta 6
La iniciativa debería poder mantenerse durante un período de tiempo significativo.
a. Describa si la iniciativa es sostenible y cómo (cubriendo aspectos sociales, económicos y ambientales). (Máximo 300 palabras)
The implementation of this project has enabled cases which have mutual agreement to be settled fast that is within only one (1) day. Hence, it has indirectly impacted the following parties:
i. Immediately cease any dispute between former spouses.
ii. Immediately cease the emotional and mental stress among couples who are disputing without having to go through long litigation
process in Court.
iii. Cease the mental and emotional stress among children who are involved in their parents’ disputes.
iv. Immediately restore the situation between both sides and they could move on with their life without interference.
b. Describa si la iniciativa es sostenible en términos de durabilidad en tiempo actual y cómo es sostenible. (Máximo 300 palabras)
The accomplishment of E-SIAP project which has won several awards has appealed Syariah Judiciary Department Malaysia (JKSM) to implement it nationwide. Therefore, the Penang Syariah Judiciary Department (JKSNPP) presented the project in the Heads of Syariah Judge Meeting No. 2 Year 2015 which was held on 15th April 2015 in Port Dickson, Negeri Sembilan.
The indirect impact of presentation outcome are as follows:
• This project has attracted the interest of Syariah Judiciary Department Malaysia and States Syariah Court to be applied.
Among the courts are Federal Territory Syariah Court,Sabah, Kedah and Perak Syariah Judiciary Department.
• Impacted other states Syariah Court by motivating them to practice innovation culture.
• The Department was invited to conduct E-SIAP workshop for Sabah State Judiciary Department on 28th August 2015.
• JKSNPP has also received the visit from Federal Territory Syariah Court and Kedah Syariah Judiciary Department for a
closer observation on the project implementation.
Pregunta 7
La iniciativa debe haber pasado por una evaluación formal que muestre alguna evidencia del impacto en la mejora de la vida de las personas
a. ¿La iniciativa ha sido evaluada formalmente?
Si
Si la respuesta es “Sí”, describa cómo fue evaluada la iniciativa (Máximo 200 palabras)
The E-SIAP system developed is an effort by the Penang Syariah Judiciary Department to improve the service delivery process. Altogether, it also provides convenience and satisfaction to the clients and changes the public’s perception towards the Department. With the blessed effort and commitment from all parties, the team has successfully proposed several solutions that eventually solved the problems arose. The proposal is not only suitable to be implemented in Penang but can be extended to all Syariah Courts nationwide. This success has particularly enhanced the image of the Penang Syariah Judicial Department and the entire Public Service generally.
AWARD, REWARD & RECOGNITION
i. Semi Final Award at International Level, Category Of Citizen Focused Innovation, Commonwealth Association for Public
Administration and Management 2015.
ii. Was awarded RM15,000.00 from the Penang State Government as an appreciation for the E-SIAP outstanding achievement in various competitions throughout 2015.
iii. Malaysian Administrative and Management Planning Unit Director General Award (State – Management Category) Public Service Innovation Ceremony 2015.
iv. Gold Award in Annual Productivity and Innovation Conference and Exposition (APIC), National Team Excellence Convention Competition 2015.
v. Prime Minister’s Department, Minister Innovation Award
b. Describa el resultado de la evaluación sobre el impacto de la iniciativa. (Máximo 200 palabras)
The E-SIAP system developed is an effort by the Penang Syariah Judiciary Department to improve the service delivery process. Altogether, it also provides convenience and satisfaction to the clients and changes the public’s perception towards the Department. With the blessed effort and commitment from all parties, the team has successfully proposed several solutions that eventually solved the problems arose. The proposal is not only suitable to be implemented in Penang but can be extended to all Syariah Courts nationwide. This success has particularly enhanced the image of the Penang Syariah Judicial Department and the entire Public Service generally.
c. Describa los indicadores utilizados. (Máximo 200 palabras)
E-SIAP system is developed to create effective and efficient service management in order to ensure time-saving and faster service delivery that is responsive towards the clients’ needs and wants.
E-SIAP is a comprehensive system which combines the existing system which is developed by JKSM namely E-Syariah, E-Sulh, E-Bicara with the new innovative system that is developed by JKSNPP that is E-Pliding and E-Judgment.
E-Pliding is designed to facilitate clients in preparing the Statement of Claim besides registering via E-Syariah, E-Sulh and E-Bicara which are the existing systems provided by Syariah Judiciary Department Malaysia.
E-Judgment on the other hand completes the innovation co-designed with E-Pliding to accelerate the process of issuing the written judgment and order.
Pregunta 8
La iniciativa debe demostrar que, dentro de lo posible, ha involucrado a diversos actores, como por ejemplo otras instituciones, la sociedad civil o el sector privado.
a. La Agenda para el Desarrollo 2030 pone énfasis en la colaboración, el compromiso, la coordinación, las alianzas y la inclusión. Describa qué partes interesadas participaron en el diseño, la implementación y la evaluación de la iniciativa. Por favor, también resaltar sus roles y contribuciones (Máximo 300 palabras)
The accomplishment of E-SIAP project which has won several awards has appealed Syariah Judiciary Department Malaysia (JKSM) to implement it nationwide. Therefore, the Penang Syariah Judiciary Department (JKSNPP) presented the project in the Heads of Syariah Judge Meeting No. 2 Year 2015 which was held on 15th April 2015 in Port Dickson, Negeri Sembilan.
The indirect impact of presentation outcome are as follows:
• This project has attracted the interest of Syariah Judiciary Department Malaysia and States Syariah Court to be applied.
Among the courts are Federal Territory Syariah Court, Sabah, Kedah and Perak Syariah Judiciary Department.
• Impacted other states Syariah Court by motivating them to practice innovation culture.
• The Department was invited to conduct E-SIAP workshop for Sabah State Judiciary Department on 28th August 2015.
• JKSNPP has also received the visit from Federal Territory Syariah Court and Kedah Syariah Judiciary Department for a
closer observation on the project implementation.
Pregunta 9
a. Describa las lecciones claves aprendidas, y cualquier otra opinión que usted tenga para mejorar aún más la iniciativa (Máximo 300 palabras)
The E-SIAP system developed is an effort by the Penang Syariah Judiciary Department to improve the service delivery process. Altogether, it also provides convenience and satisfaction to the clients and changes the public’s perception towards the Department. With the blessed effort and commitment from all parties, the team has successfully proposed several solutions that eventually solved the problems arose. The proposal is not only suitable to be implemented in Penang but can be extended to all Syariah Courts nationwide. This success has particularly enhanced the image of the Penang Syariah Judicial Department and the entire Public Service generally.