Basic Info

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Información del nominado

Información institucional

País Polonia
Nombre de la Institución Chief Sanitary Inspectorate
Tipo de Institución Agencia Pública
Nivel administrativo Nacional
Nombre de la Iniciativa The System of Records of the State Sanitary Inspection (“SEPIS”)
Años operacionales del proyecto 2
Página web de la institución https://www.gov.pl/web/gis

Pregunta 1: Acerca de la iniciativa

¿Se trata de una iniciativa del sector público? Si

Pregunta 2: Categorías

¿Es la iniciativa relevante para una de las categorías de UNPSA? Categoría Especial: Resiliencia institucional y respuestas innovadoras a la pandemia de COVID-19
UNPSACriteria
No se encontraron artículos

Pregunta 3: Objetivos de Desarrollo Sostenible

¿La iniciativa es relevante para alguno(s) de los 17 ODS? Si
¿Para cuáles de los Objetivos de Desarrollo Sostenible (ODS) y de sus metas es más relevante la iniciativa?
3 Salud y Bienestar
10 Reducción de las desigualdades
16 Paz, justicia e instituciones sólidas
¿Para qué meta(s) de los ODS especificados anteriormente es relevante la iniciativa?
3.3 Para 2030, poner fin a las epidemias del SIDA, la tuberculosis, la malaria y las enfermedades tropicales desatendidas y combatir la hepatitis, las enfermedades transmitidas por el agua y otras enfermedades transmisibles
10.2 De aquí a 2030, potenciar y promover la inclusión social, económica y política de todas las personas, independientemente de su edad, sexo, discapacidad, raza, etnia, origen, religión o situación económica u otra condición
16.6 Crear a todos los niveles instituciones eficaces y transparentes que rindan cuentas
16.7 Garantizar la adopción en todos los niveles de decisiones inclusivas, participativas y representativas que respondan a las necesidades

Pregunta 4: Fecha de Implementacióm

¿Se ha implementado la iniciativa durante dos años o más? Si
Proporcione la fecha de implementación 24 oct. 2020

Pregunta 5: Socios

¿Las Naciones Unidas o algún organismo de las Naciones Unidas ha participado en esta iniciativa? No
¿Qué agencia de Naciones Unidas estuvo involucrada?
Por favor proporcione detalles

Pregunta 6: Participación previa

1. ¿Ha presentado la iniciativa una solicitud para su consideración en los últimos 3 años (2017-2019)? No

Pregunta 7: Premios UNPSA

¿La iniciativa ha ganado ya un Premio de Naciones Unidas al Servicio Público? No

Pregunta 8: Otros Premios

¿Ha ganado la iniciativa algún otro Premio al Servicio Público? No

Pregunta 9: ¿Cómo se enteró de UNPSA?

¿Cómo se enteró de UNPSA? From Polish "Civil Service Service" website - https://www.gov.pl/web/sluzbacywilna/ruszyl-nabor-wnioskow-do-nagrody-sektora-publicznego-onz

Pregunta 10: Consentimiento de validación

Doy mi consentimiento para contactar personas y entidades relevantes para preguntar sobre la iniciativa con fines de validación. Si

Nomination form

Questions/Answers

Pregunta 1

Describa brevemente la iniciativa, qué situación o reto aborda y especificar los objetivos. (Máximo 300 palabras)
The System of Records of the State Sanitary Inspection (“SEPIS”) is an IT tool launched in October 2020, developed for the State Sanitary Inspection of Poland (hereinafter called “the PIS” or “the Inspection”) – a public health institution focused on protecting human health from adverse environmental impacts, as well as disease prevention, including infectious and occupational diseases. The SEPIS project is an API-based data entry system that provides digital process support. It is a universal communication platform for the entire PIS, used to collect and manage high-quality data. It is also an innovative analytical tool for the Chief Sanitary Inspectorate (GIS) – the Inspection’s headquarters. Currently, SEPIS is used in preventing the spread of the COVID-19 pandemic thanks to its: • integration with other state systems and real-time information exchange, • implementation and development of “one-click” processes, reducing the time to break the chain of infection, • standardization of epidemiological interviews conducted every day by 16 000 employees of the Inspection, • flexible, multi-faceted communication with citizens (website form, helpline, mobile application, Inspection employee), • high efficiency of citizens’ requests completion – during the highest number of daily infections, 82% of tasks in SEPIS were carried out within 3 hours from the moment of notification, • access to advanced Business Intelligence analytics for key decision makers, built on the basis of global Microsoft Power BI tools, • multilingual virtual stations, giving the possibility of conducting epidemiological interviews in 7 foreign languages, • addition of modules, such as: register of citizen reports, register of infected persons, register of persons in contact with the infected persons, register of vaccinated persons, register of infectious outbreaks (schools and other institutions), register of adverse post-vaccination reactions. Ultimately, SEPIS will be used in other fields of public health, mainly in the field of food safety, as well as other types of control (including chemicals supervision).

Pregunta 2

Explicar cómo está alineada la iniciativa con la categoría seleccionada (Máximo 100 palabras)
SEPIS aligns with the “Institutional resilience and innovative responses to the COVID-19 pandemic” category due to its effective application in fight against the coronavirus. Countries all over the world had to make the effort to deal with it, using all available measures to adapt to the situation. The PIS – one of the institutions conducting anti-epidemic actions in Poland – uses SEPIS for multi-faceted handling of pandemic processes, including the identification and handling of infection outbreaks. SEPIS enables faster and more effective task completion and thus increases the effectiveness of report handling and the overall statutory anti-epidemic tasks performance.

Pregunta 3

a. Verificar a qué ODS y meta(s) apoya esta iniciativa y describa concretamente cómo esta iniciativa ha contribuido a la implementación del ODS indicado. (Máximo 200 palabras)
Goal 3. 3.3 - SEPIS significantly contributes to the effective mitigation of the COVID-19 epidemic risk. It provides an effective way to manage the Inspection’s extensive structure, contributing to the increase in the quality of the Inspection's work, measured, inter alia, by shorter time of handling requests. Goal 10. 10.2 - Thanks to being a digital cloud platform, SEPIS not only enables the even distribution of reports among all local branches of the Inspection, but also enables to provide service for foreigners residing in Poland who do not speak Polish, by handling reports in 7 languages. This ensures a more efficient functioning of the Inspection and, most importantly, better protection of public health. Goal 16. 16.6 - SEPIS is a tool used in all branches of the PIS in Poland. Its proven effectiveness increases the public's trust in the institution whose mission is to protect citizens' health. 16.7 - The data collected via SEPIS enable decision-makers to reliably and comprehensively analyze the changing epidemic situation in the country (evidence-based policy). It's Smart Data – thanks to the infection outbreak tracking module, it is possible to quickly and precisely interrupt infection channels. Technology meets the needs of society here and is used to save life.
b. Describa qué hace que esta iniciativa sea sostenible en término social, económico y del medio ambiente. (Máximo 100 palabras)
SEPIS is a tool that meets the challenges of today. It is intuitive, so it can be operated by people regardless of their technological proficiency (in the SEPIS Cyclical Evaluation Study, the overall satisfaction with the work in the system was checked – in October 2021 there were a total of 79% of respondents – the PIS employees – who were very or mostly satisfied with working in the system). The features of SEPIS also translate into a significant reduction in the need to use paper in the local PIS branches.

Pregunta 4

a. Explicar cómo la iniciativa ha abordado un déficit significativo en la gobernanza, la administración pública o el servicio público en el contexto de un de país o región. (Máximo 200 palabras)
Before the outbreak of the global coronavirus pandemic, Poland did not have such an innovative tool to efficiently and effectively collect and process the epidemiological data on an exceptionally large scale. Even at the beginning of the epidemic in Poland (March-September 2020), collecting data in this area and making infected people (and those who could potentially become infected) undergo mandatory quarantine was carried out on the basis of old-generation technologies, which significantly extended the working time of the PIS employees. With limited human and financial resources and in the face of 600 000 applications per month, the Inspection was not able to perform this task in a satisfactory manner, without proper digital tools. SEPIS made it possible for the Inspection's employees to process the requests efficiently and to help all people facing the consequences of the infection. The automation of the entire process took the Inspection to a higher level – it freed up resources that previously had to be used for repetitive and time-consuming activities.
b. Describa cómo su iniciativa aborda la desigualdad de género en el contexto del país. (Máximo 100 palabras)
SEPIS is a tool for all citizens and the PIS employees, regardless of age, gender, ethnicity, belief, etc.
c. Describa quiénes fueron los grupos receptores a beneficiarse de la iniciativa, y explicar cómo la iniciativa mejoró las condiciones de estos grupos. (Máximo 200 palabras)
SEPIS serves all citizens and the PIS employees. Evaluation studies measuring the level of satisfaction with its implementation, both from the customer (citizens) and user (the PIS employees) perspective, showed that the standard of service is growing, and the tool itself provides valuable support for experts working for the Inspection.

Pregunta 5

a. Describir cómo se implementó la iniciativa incluyendo desarrollos y pasos clave, actividades de monitoreo y evaluación y la cronología. (300 palabras)
SEPIS was designed and implemented during highly turbulent circumstances of the COVID-19 pandemic. The team of engineers and developers had to take into account the changing expectations of the system’s end users. Using agile techniques, the team worked with a group of end users in short, two-week sprints, thanks to which the subsequent development phases were quickly verified. 5 May 2020 – The hotline for the GIS is launched 15 May 2020 – Business assumptions and vision of the project 24 October 2020 – Launch of SEPIS 30 November 2020 – module: Power BI 22 December 2020 – Stage I of the project completed 15 January 2021 – module: Adverse vaccine reactions 31 March 2021 – Stage II of the project completed 17 July 2021 – module: electronic Traveller Location Card (eKLP) – https://www.gov.pl/web/gov/fill-in-the-passenger-locator-form The process of purchasing and delivering computer equipment and smartphones to sanitary and epidemiological stations (i.e. the PIS regional and local branches) 30 September 2020 - Completion of phase 1 9 November 2020 - Completion of phase 2 3 December 2020 - Completion of phase 3
b. Explicar claramente los obstáculos encontrados y cómo se solucionaron. (100 palabras)
During SEPIS implementation, competency gaps were observed among some of the PIS employees. Thanks to the extensive training program for about 3000 people, that obstacle was overcome. The trainings covered not only the technological aspect, but also the factual knowledge on the pandemic. To better the quality of service, the GIS organized a series of webinars led by Prof. Andrzej Zieliński PhD – former national consultant in the field of epidemiology. The Inspection did not have sufficient hardware necessary to fully digitize the process, so a decision was made to purchase 4000 laptops, 4000 VoIP phones and 9000 mobile phones.

Pregunta 6

a. Explicar de qué manera(s) la iniciativa es innovadora en el context de su país o region. (Máximo 100 palabras)
SEPIS tackles epidemic threats by an unprecedented level of technological advancement. It implements many modern solutions, such as Voicebot (customer satisfaction survey) and Advanced Big Data Analytics (Power BI, artificial intelligence, machine learning, data engineering). The system is constantly being improved. It was developed with the utmost care for cybersecurity and effective protection of personal data. The PIS employees have been equipped with modern paraphernalia, fast and secure internet connection and a cloud based working environment. Plans are underway to add all the Inspection’s branches to the state's critical infrastructure, which will increase the security level even more.
b. Describa, si fuere relevante, cómo la iniciativa se inspiro en iniciativas exitosas de otras regions, países o localidades. (Máximo 100 palabras)
SEPIS is an original project of the Inspection. Using agile techniques, a specially appointed team of developers worked with a group of end users in short, two-week sprints, thanks to which the subsequent development phases were quickly verified.
c. Si se utilizó tecnología de frontera, favor detallar cómo ésta fue integrada en la iniciativa y/o cómo la iniciativa adoptó el gobierno digital. (máximo 100 palabras)
SEPIS uses a number of the newest technological solutions (artificial intelligence, “one-click” functions, a virtual station). The system has the capacity to handle all the processes with the daily number of COVID-19 infections at the level of 70 000. So far, the highest daily number of infections in Poland was 36 000 patients.

Pregunta 7

a. ¿Su organización tiene conocimiento si la iniciativa ha sido transferida y/o adaptada a otros contextos (por ejemplo: otras ciudades, países o regiones)? Si así fuera, favor explicar dónde y cómo. (Máximo 200 palabras)
As far as the Chief Sanitary Inspectorate (GIS) is aware, SEPIS has not yet found its counterpart in other countries. However, SEPIS was designed in the opensource technology, thanks to which it is possible to make the system available in any country in the world. The GIS is ready to cooperate and exchange experiences with other countries. In its assumptions regarding the expansion of the epidemiological module, SEPIS is in accordance with all the guidelines of such organizations as WHO or ECDC (quality standard).
b. Si la iniciativa aún no ha sido transferida/adaptada a otros contextos, favor describir el potencial de transferencia.
SEPIS will undergo several feature updates, including the ability to be used in the field of food and nutrition safety, environmental health and chemicals supervision, as well as general supervision and control over the PIS. The scalability of this system will enable its use by other public organizations with a structure similar to the PIS (headquarters plus numerous regional branches).

Pregunta 8

¿Qué recursos específicos (financieros, humanos ú otros) se utilizaron para implementar la iniciativa? (Máximo 100 palabras)
The Polish government has used many resources to ensure the most optimal implementation of the new approach to dealing with the pandemic. The taken measures exceeded the competences of individual institutions, which was necessary to meet the adopted assumptions. For this reason, experts from the GovTech Center were engaged. GovTech is a specialized unit responsible for implementation of technological, procedural and organizational innovations in the Polish public sector (https://www.gov.pl/web/govtech-en). The total cost of the project amounted to approximately PLN 80.5 million (USD 19.8 million). Additionally, PLN 5.9 million (USD 1.5 million) will be allocated until 2026 to cover the maintenance costs.
En términos financieros e institucionales, explicar qué hace que esta iniciativa sea sostenible a través del tiempo. (Máximo 100 palabras)
The epidemiological use of SEPIS is only a prelude to a much wider use of this tool in the area of public health. The system is soon to have a positive impact on the prevention and combating of other infectious diseases, as well as on other parts of the Inspection's areas of expertise. This will enable a more optimal allocation of the PIS human resources and increase the cost-effectiveness of the activities undertaken. Funds from the state budget were provided to finance further maintenance and development of SEPIS in the coming years.

Pregunta 9

a. ¿Esta iniciativa ha sido evaluada formalmente, ya sea interna o externamente?
Si
b. Describa cómo fue evaluada y por quién. (Máximo 100 palabras)
SEPIS is subjected to a Cyclical Evaluation Study conducted by employees of the UX team of the Service Development Department at the Chancellery of the Prime Minister (Digital Administration Sandbox Project), on a representative group of respondents (employees of the local PIS branches). The aim of the study is to regularly monitor (every 1-2 months) the level of satisfaction, needs and improvement suggestions in relation to the system itself, as well as the workflow (including: training programs, materials, problem solving) and in relation to new implementations. Additionally, the survey covers the satisfaction of people who PIS employees contact by phone.
c. Describa los indicadores y herramientas utilizados. (Máximo 100 palabras)
The last evaluation was carried out on a sample of 604 PIS employees in October 2021. The CAWI standardized interview method was used. The following issues were examined: general assessment of the system and the need for changes; evaluation of training materials; evaluation of problem solving support; evaluation of the training program. Sample question: How do you rate SEPIS for: simplicity of use; reliability and stability; appearance and aesthetics; availability of specific functions? The satisfaction survey of people who were contacted by phone was carried out with the use of Voicebot technology.
d. ¿Cuáles fueron los principals hallazgos de la evaluación (por ejemplo: la adecuación de los recursos movilizados para la iniciativa, la calidad de implementación y los desafíos enfrentados, los resultados principales, la sostenibilidad de la iniciativa, los impactos) y cómo se utiliza esta información para informar sobre la implentación de la iniciativa. (Máximo 200 palabras)
According to the recent User Satisfaction Survey, SEPIS has been rated very well. The percentage difference of people who were satisfied against those dissatisfied was tenfold in favor of the former. None of the examined dimensions of SEPIS (ease of use of the system, system reliability and stability, appearance and aesthetics, access to individual functions), as well as none of the diagnosed aspects of the training materials (usability, quality, transparency, readability and accessibility of information) received the lowest score. Almost 80% of the respondents positively assessed the problem solving support. 32% of the respondents reported the need for further changes – the submitted proposals are being analyzed in terms of their feasibility and implementation possibilities. The satisfaction survey of people who the PIS employees contacted by phone covered a total of 7943 respondents, the vast majority of whom positively assessed the quality of service (the interview met the expectations, information was provided in an understandable way, further rules of conduct were explained).

Pregunta 10

Describa cómo la iniciativa incide en el panorama institucional relevante (por ejemplo: cómo se situaba con respecto a las agencias de gobierno relevantes y cómo han estado funcionando las relaciones institucionales entre ellos). (Máximo 200 palabras)
SEPIS is an interoperable program that ensures the exchange of data with many other state databases: the Universal Electronic System for Population Registration (PESEL), the EWP IT system (Register of Entry to Poland), the Register of Contact Data (access to current contact details of a given citizen). It is also used for the current flow of information from the e-Health Center, which collects and analyzes data for the health policy of the minister responsible for health, and with the National Institute of Public Health, dealing with, inter alia, protecting the population against infectious diseases. Data collected and processed using the SEPIS system are also used for reporting to the European Center for Disease Prevention and Control (automatic reporting) and the World Health Organization.

Pregunta 11

La Agenda 2030 para el Desarrollo Sostenible pone énfasis en la colaboración, compromiso, asociaciones y la inclusión. Describa qué partes interesadas participaron en el diseño, implementación y evaluación; y cómo se llevó a cabo este compromiso. (Máximo 200 palabras)
The development and implementation of SEPIS was carried out with the strong participation of end users from all structural levels of the State Sanitary Inspection, including representatives from 16 provincial, 318 county and 10 border sanitary and epidemiological stations. The work of experts from the Chancellery of the Prime Minister’s GovTech Center, who participated in the development, should also be appreciated. The last SEPIS evaluation was carried out from 4 to 7 October 2021 by the employees of the UX team of the Service Development Department at the Chancellery of the Prime Minister (Digital Administration Sandbox Project), on a group of 604 respondents (the employees of local sanitary and epidemiological stations).

Pregunta 12

Describa las lecciones clave aprendidas y cómo su organización planea mejorar la iniciativa. (Máximo 200 palabras)
In a crisis situation (global pandemic), a team was formed from the representatives of both public (the GIS, Ministry of Health, Chancellery of the Prime Minister) and private sector (the largest Polish bank – PKO BP, and the largest Polish insurance company – PZU S.A.). The multidisciplinary team displayed an exemplary level of cooperation and had a fruitful exchange of experiences, which resulted in the creation of SEPIS and other services supporting the fight against COVID-19. Despite working under pressure, the Team was effective in carrying out the assigned tasks. The human factor must be kept in mind when implementing SEPIS (as well as any other new technology). The Inspection took care of professional training for system users, launched a dedicated website with news, FAQs and an on-line training platform.

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