Basic Info

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Information sur le candidat

Information institutionnelle

Etat membre Singapour
Nom de l'institution Ministry of Manpower
Type d’institution du secteur public Ministère
Type de ministère Ministère du Travail et de l'Emploi
Niveau administratif National
Nom de l’initiative Tech Initiatives to combat COVID among Migrant Workers – MOM CovidTech
Années opérationnelles du projet 1
Site de l'institution

Question 1: À propos de l'initiative

Est-ce une initiative du secteur public ? Oui

Question 2: Catégories

L'initiative est-elle pertinente pour l'une des catégories de l'UNPSA? Catégorie spéciale : Résilience institutionnelle et réponses innovantes à la pandémie de la COVID-19
Aucun élément trouvé

Question 3: Objectifs de développement durable

L’initiative est-elle pertinante pour l’une des 17 ODD ? Oui
Si vous avez répondu oui ci-dessus, veuillez préciser quel ODD est la plus pertinente pour l'initiative.
3 Bonne santé
A quel(s) objectif(s), parmi les ODD mentionnés ci-dessus, correspond(ent) l’initiative ?
3.d Renforcer les moyens dont disposent tous les pays, en particulier les pays en développement, en matière d’alerte rapide, de réduction des risques et de gestion des risques sanitaires nationaux et mondiaux 

Question 4: Date de mise en œuvre

L’initiative a-t-elle été mise en oeuvre depuis deux ans ou plus ? Oui
Veuillez préciser la date de la mise en oeuvre 30 mai 2020

Question 5: Partenaires

Est-ce que les Nations Unies ou toute autre organisation des Nations Unies a été impliquée à cette initiative? Non
Quelle agence des Nations Unies a été impliquée?
Veuillez détailler

Question 6: Participation précédente

1. L'initiative a-t-elle été soumise pour examen au cours des 3 dernières années (2017-2019)? Non

Question 7: Prix de l'UNPSA

Est-ce que l’initiative a déjà gagné un prix UN PSA ? Non

Question 8: Autres récompenses

Est-ce que l’initiative a gagné d’autres prix dans le domaine des services publics ? Oui
Si oui, veuillez préciser le nom, l’organisation et l’année Dare to Do, Public Service Transformation Awards, Public Service Division, 2022

Question 9: Comment avez-vous connu le PSPONU?

Comment avez-vous connu le PSPONU? INTERNET

Question 10: Consentement de validation

J'autorise à contacter les personnes et les entités concernées pour s'enquérir de l'initiative à des fins de validation. Oui

Nomination form


Question 1

Veuillez décrire brièvement l’initiative, le problème ou défi qu’elle cherche à résoudre, et spécifiez ses objectifs. (300 mots maximum)
Within Singapore, we have more than 1.4m Migrant Workers (MWs) employed by about 600,000 businesses in Singapore. In early 2020, COVID-19 virus spread quickly amongst the MW communities in dormitories and affected others outside the dormitories. To stop the spread, the Singapore Government introduced a Circuit Breaker period. No one was able to go out to work except for essential workers. In May 2020, Singapore moved towards gradual easing of COVID measures, and prepared to clear the worker dormitories. A robust digital solution was required within 2 weeks before the end of the Circuit Breaker period to determine whether a worker was allowed to go to work based on 3 key parameters: 1. Work Code – Can a particular migrant worker go to their worksite. 2. Health Code – Did the migrant worker complete their swab tests, and results are clear of COVID. 3. Residency Code – Has the migrant worker’s residence taken the necessary measures to prevent the spread of COVID-19. For the work code, there was a need to collate the list of workers who can work based on their sectors. Tight coordination with Singapore’s economic sector leads was essential to gradually allow more companies and sectors to go to work. It was a challenge to locate the MWs and assign him/her with the correct residency code. MWs who were infected with COVID-19 virus had to be moved to large-scale quarantine facilities, hospitals or temporary decant sites. Many public officers had to be mobilised to accurately pinpoint the residence of the worker, and to ensure the dormitories have taken the necessary measures. For the health code, coordination with health authorities was essential to obtain timely information about the workers’ COVID status, scheduling of routine swab and monitoring compliance.

Question 2

Veuillez expliquer en quoi l’initiative est corrélée à la catégorie sélectionnée. (100 mots maximum)
MOM’s CovidTech directly supports the goal of reaching SDG and it’s targets by providing means to apply policy-tech to effect nation-wide changes. Through the application of technology, public institutions were able to reach out to vast numbers (> 2 million) of stakeholders to achieve SDG goals.

Question 3

a. Veuillez spécifier quels sont les ODD et les cibles que l’initiative soutient, et décrivez concrètement comment l’initiative a contribué à leur mise en œuvre. (200 mots maximum)
Goal 3: Good Health and Wellbeing (3D.) CovidTech provides means for government agencies to safely reopen the economy while protecting the health of our migrant workers as well as the larger community. The various digital solutions directly reduce the health risk our migrant workers faced, by providing timely information of their swab test results as well as effectively managing their routines like PCR testing regime so that they and their employers could take actions to protect themselves as well as the larger community. The resulting subsequent reduction in dormitory infections as Singapore underwent safe reopening of the economy towards late 2020 and early half of 2021 validated the digital solution’s contribution to health and well-being of these migrant workers as well as the larger community.
b. Veuillez décrire ce qui rend l’initiative durable en terme social et environnemental. (100 mots maximum)
MOM’s CovidTech provides the means to safe reopening of the economy. Hence, even though the pandemic is still with us, lives and livelihoods far outweigh the cost of maintaining these digital solutions. Therefore, it is funded as a public good.

Question 4

a. Veuillez expliquer comment l’initiative répond à un déficit important en termes de gouvernance, d’administration publique ou de service public dans le contexte d’un pays ou d’une région donnés. (200 mots maximum)
The initiatives address gaps in how public agencies can reach out to over 2 million stakeholders simultaneously. Solely depending on existing systems and ground personnel is insufficient to cope with the operational demands of actively monitoring, treating, vaccinating and conveyancing of > 1m migrant workers. Without such digital solutions, the government will also not be able to make large scale automated risk management of a million workers which would severely impeded the safe reopening of the economy.
b. Veuillez expliquer comment votre initiative aborde l’inégalité des genres dans le contexte du pays en question. (100 mots maximum)
c. Veuillez décrire le(s) groupe(s) ciblé(s), et expliquez comment l’initiative a amélioré leur situation. (200 mots maximum)
The target group was up to 1.4 million migrant workers, 600,000 businesses and over 1,000 dormitory operators. The initiative has improved their lives and livelihoods by allowing the safe reopening of the economy without compromising on public health. MOM’s CovidTech provided individualised risk indicators and ability for government to achieve the safe reopening of the economy. Collectively, we have  480,000 Migrant Workers who view their swab results and keep their covid medical discharge memo on their mobile devices  Uploading of 50,000 MW Antigen Rapid Test records on a daily basis on their mobile devices.  Onboarding 264,000 Migrant Workers onto contact tracing ecosystems.  QR code check-in, check-out for 211,830 MWs on a daily basis using their mobile devices in order to update their location to facilitate covid ops in contact tracing and isolation of migrant workers  Verified 480,000 MW mobile numbers. This allows MOM to effectively reach out to MWs.  Push 556 million notifications to Migrant workers on health and covid related information to keep Migrant Worker engaged and updated since launch  Generate > 1m risk indicators multiple times a day. As such, it benefited the target groups by allowing them to work, and conduct business. Furthermore, it reduces the number of infections to a minimum, keeping the pandemic among migrant workers to a minimum. This in turn, saves lives and livelihood.

Question 5

a. Veuillez décrire comment l’initiative a été mise en œuvre en incluant les développements et les étapes clés, les activités de suivi et d’évaluation, ainsi que la chronologie. (300 mots)
Within 2 weeks before the end of Singapore’s Circuit Breaker period, information from 8 agencies had to be collected timely to generate worker’s Access Code. The first focus was to determine which worker could return to work. List of workers in each company was provided to sector leads, who in turn provided the information of who could go to their worksite based on their sector. Subsequently, more sectors could return to work. The next focus was to clear the dormitories that were locked down by checking on their safe living measures, and whether all the workers had registered themselves in FWMOMCare and TraceTogether mobile applications. Accurately locating the worker was the next area of focus. FWMOMCare mobile application was introduced to accurately locate workers down to specific rooms in the dormitory. Workers are required to scan the QR code just outside their room. Workers in temporary addresses, quarantine facilities or hospitals were accurately determined. Address registered by employer and dormitory operators were also used to accurately pinpoint the worker’s residence. A digital solution using Insights@MOM was used to automatically locate the worker and their latest contact detail and compute the Workcode and Residency Code. Websites for employers (Safe@Work) and dormitory operators (Safe@Dorm) were also enhanced to share information about their workers and provide clear instructions what they needed to do. SGWorkPass mobile application was also enhanced to enable authorities and worksites to check whether the worker could enter the worksite. Once all dormitories were cleared and most sectors could start work, initiatives to ensure sustained safe living measures were enforced. Routine swab and antigen tests were administered, test results, vaccination status and non-compliances were used to determine Health Code. Exit Pass was also introduced to enable workers to leave the dormitory for personal purpose in a controlled manner.
b. Veuillez expliquer clairement les obstacles rencontrés et comment ils ont été surpassés. (100 mots)
Obstacles such as unclear policy requirements, and changing epidemic evidence makes solutioning very difficult as the speed to change was happening very quickly, the digital solutioning had to be done in an agile way and tech implemented had to be configurable to allow quick changes to take place. Therefore, inhouse agile development team was key and cloud technology would be our enabling platform. Team build systems with pre-baked flexibility and ahead of time in order to pre-empt changes. As time goes by, we accumulate use-cases and were able to activate these changes while the nation goes through “hammer and dance”.

Question 6

a. Veuillez expliquer en quoi l’initiative est innovatrice dans le contexte de votre pays ou région. (100 mots maximum)
Within Singapore and the nearby regions, there were no other attempt to provide individualised risk management digitally and centrally for millions of workers. The ambition to provide surgical analysis and automation and scale makes it one of the most innovative application of public service engineering and technology for public health purposes.
b. Veuillez décrire, si cela est pertinent, comment l’initiative s’est inspirée d’une autre initiative fructueuse dans d’autres régions, pays ou localités (100 mots maximum)
In the earlier phases of the COVID-19 pandemic, China implemented Health Code, developed by Alipay and WeChat to identify people potentially exposed to COVID-19. The color based code can determine people’s exposure risks and freedom of movement based on factors such as travel history, duration of time spent in risky areas, relationships to potential carriers.
c. Si des technologies émergentes et de pointe ont été utilisées, veuillez indiquer comment elles ont été intégrées à l’initiative et / ou comment l’initiative a adopté le gouvernement numérique. (100 mots maximum)
MOM’s CovidTech leveraged heavily on Government’s adoption of commercial cloud. This allows us to use products and features that are class leading and highly scalable to achieve quick effective results at scale. To accelerate delivery, use of digital government tech investments such as Government Tech Stack reduces the time and effort required to launch products. We reduced the amount of time and effort to re-engineer from scratch. Using white-labelled applications and existing e-services, we were able to deliver modern architecture and frontier technologies that supported our efforts to protect migrant workers and allow their safe return to work.

Question 7

a. A votre connaissance, l’initiative a-t-elle été transposée et/ou adaptée à d’autres contextes (par ex. d’autres villes, pays ou régions) ? Si oui, veuillez expliquer où et comment. (200 mots maximum)
b. Si l’initiative n’a pas été transposée/adaptée à d’autres contextes, veuillez décrire le potentiel de sa transférabilité. (200 mots maximum)
Lessons learnt from the implementation of MOM’s CovidTech and engineering for public institutions are useful. This is especially so, if the country, region is preparing for a future medical crisis.

Question 8

a. Quelles ressources (financières, humaines ou autres) ont-elles été utilisées pour mettre en œuvre l’initiative ? (100 mots maximum)
A combination of manpower (20-30 analyst, engineers and managers), money (> $10m) and partnership were used to implement the initiatives. Policy and technical managers and analysts were provided by MOM. Project funding was also provided by both MOM and Tech agencies. Finally, using a co-sourcing model, application development spread across MOM in house development teams and strategic partners and vendors.
b. Veuillez expliquer ce qui rend l’initiative durable dans le temps, en termes financiers et institutionnels. (100 mots maximum)
The initiative addresses a critical need in the safe reopening of the economy. The benefit of saving lives and livelihoods outweighs the cost of the systems. Hence, as the pandemic continues, it is a public good to continue to provide for such a system.

Question 9

a. L’initiative a-t-elle fait l’objet d’une évaluation formelle interne ou externe ?
b. Veuillez décrire comment elle a été évaluée et par qui. (100 mots maximum)
All MOM CovidTech components are evaluated on its effectiveness to meet business needs, efficient use of resources and policy needs. These parameters are used to determine if these projects will receive continued funding. Projects are evaluated every 6 to 12 months.
c. Veuillez décrire les indicateurs et les outils utilisés. (100 mots maximum)
Technical indicators such as performance and utilisation are evaluated. Project completion survey at each milestone is used to determine if deployed features are on-time, on-budget and deliver intended results.
d. Quels étaient les conclusions principales de l’évaluation (par exemple l’adéquation des ressources mobilisées pour l’initiative, la qualité de la mise en œuvre et des défis auxquels vous avez été confrontés, les résultats principaux, la durabilité de l’initiative, les impacts) et comment cette information est utilisée pour mettre en place l’initiative. (200 mots)
Main findings observed: • Funding pressures faced by the various project teams. To accomplish a wide set of goals with little resources and time. This sharpens the feature prioritisation process. • Though monitoring our respond time to policy changes, we continue to improve our organisation and agility to quickly react to requirements iteratively. Thus transforming waterfall delivery to agile-delivery models.

Question 10

Veuillez décrire comment l’initiative s’inscrit dans le paysage institutionnel adéquat (par exemple, comment elle se situe par rapport aux agences gouvernementales pertinentes, et comment les relations institutionnelles avec ces dernières ont été menées). (200 mots maximum)
MOM CovidTech directly supports the operations of various government agencies and industry partners. Government agencies include Ministry of Trade and Industry / Economic Development Board, Building and Construction Authority and Ministry of Health. It is key to enable safe reopening, and various government agencies have been using it to apply their safe management policies. This includes whitelisting certain worksites, companies to allow them to work. Other agencies use it to schedule and manage vaccination and test protocols.

Question 11

L’agenda 2030 pour le développement durable met l’accent sur la collaboration, l’engagement, les partenariats et l’inclusion. Veuillez décrire quels acteurs ont été engagés dans la conception, la mise en œuvre et l’évaluation de l’initiative et comment cet engagement a eu lieu. (200 mots maximum)
MOM’s CovidTech encompasses a widespread number of stakeholders. They include but are not limited to. 1. Government agencies (Manpower, Economy, Sectorial leads) 2. Company and business owners 3. Dormitory operators 4. Migrant Workers 5. Business federations and associations All stakeholders were involved in the design and evaluation of the initiative. There was continuous improvement to the applications to better serve their needs.

Question 12

Veuillez décrire les leçons clés apportées par cette expérience, et comment votre organisation prévoit d’améliorer l’initiative. (200 mots maximum).
Key lessons learnt are: 1. Tech investment pays off. Public Service Engineering should continue to invest in common tools, standards, and reusable modules to be able to achieve more with less. 2. Agility and user-centricity are key elements in a fast-changing context where we need to adhere closer to agile delivery and ground demands to bring forward key business values. Furthermore, multiple check-ins with both users and policy groups help to iterate to better solutions. Team will continue and improve this process to be more user-centric and to be more ops-tech integrated.

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