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Страна Малайзия
Название организации PENANG SYARIAH JUDICIARY DEPARTMENT, MALAYSIA
Тип организации Общественное агентство
Административный уровень Локальный
Название инициативы ONE DAY AGREEMENT AND SETTLEMENT WITH E-SIAP
Срок работы проекта 3
Вебсайт организации www.jksnpp.gov.my

Вопрос 1: Об инициативе

Является ли источник инициативы государственной организацией? Да

Вопрос 2: Категории

Относится ли инициатива к одной из категорий UNPSA? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Вопрос 3: Цели устойчивого развития

Соответствует ли эта инициатива одной из 17 Целей Устойчивого Развития? Да
Если вы ответили «да» выше, укажите, какая из SDG является наиболее актуальной для этой инициативы.
16: Мир, Правосудие И Эффективные Институты
Какая цель (цели) в указанных выше SDG имеет отношение к инициативе?
16.3 Содействовать верховенству права на национальном и международном уровнях и обеспечить всем равный доступ к правосудию
16.6 Создать эффективные, подотчетные и прозрачные учреждения на всех уровнях

Вопрос 4: Дата реализации

Ведуться ли работы по реализации инициативы уже не менее 2х лет? Да
Укажите дату реализации 18 янв 2015

Вопрос 5: Партнеры

Была ли вовлечена Организация Объединенных Наций или какoe-либо подразделение ООН в эту инициативу? Нет
Какое агентство ООН принимало участие? (удерживайте Ctrl, чтобы выбрать несколько)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Пожалуйста, предоставьте подробную информацию

Question 6: Supporting documentation

Имеете ли вы возможность предоставить подтверждающие или сопроводительные документы? Да

Вопрос 7: Награды UNPSA

Получала ли эта инициатива уже награду UPSA в прошлые годы? Нет

Вопрос 8: Другие награды

Выигрывала ли эта инициатива какие-либо другие награды в области госуправления? Да
Если да, пожалуйста объясните Semi Final Award at International Level, CAPAM 2016

Вопрос 9: Как Вы узнали про UNPSA?

Как Вы узнали про UNPSA? Information given by respective ministry ie. Prime Minister Office

Вопрос 10: Согласование валидации

Я даю согласие связаться с соответствующими лицами и организациями, чтобы узнать об инициативе в целях проверки. Нет

Вопрос 1: Об инициативе

Является ли источник инициативы государственной организацией? Да

Вопрос 2: Категории

Относится ли инициатива к одной из категорий UNPSA? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Вопрос 3: Цели устойчивого развития

Соответствует ли эта инициатива одной из 17 Целей Устойчивого Развития? Да
Если вы ответили «да» выше, укажите, какая из SDG является наиболее актуальной для этой инициативы.
16: Мир, Правосудие И Эффективные Институты
Какая цель (цели) в указанных выше SDG имеет отношение к инициативе?
16.3 Содействовать верховенству права на национальном и международном уровнях и обеспечить всем равный доступ к правосудию
16.6 Создать эффективные, подотчетные и прозрачные учреждения на всех уровнях

Вопрос 4: Дата реализации

Ведуться ли работы по реализации инициативы уже не менее 2х лет? Да
Укажите дату реализации 18 янв 2015

Вопрос 5: Партнеры

Была ли вовлечена Организация Объединенных Наций или какoe-либо подразделение ООН в эту инициативу? Нет
Какое агентство ООН принимало участие? (удерживайте Ctrl, чтобы выбрать несколько)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Пожалуйста, предоставьте подробную информацию

Question 6: Supporting documentation

Имеете ли вы возможность предоставить подтверждающие или сопроводительные документы? Да

Вопрос 7: Награды UNPSA

Получала ли эта инициатива уже награду UPSA в прошлые годы? Нет

Вопрос 8: Другие награды

Выигрывала ли эта инициатива какие-либо другие награды в области госуправления? Да
Если да, пожалуйста объясните Semi Final Award at International Level, CAPAM 2016

Вопрос 9: Как Вы узнали про UNPSA?

Как Вы узнали про UNPSA? Information given by respective ministry ie. Prime Minister Office

Вопрос 10: Согласование валидации

Я даю согласие связаться с соответствующими лицами и организациями, чтобы узнать об инициативе в целях проверки. Нет

Вопрос 1: Об инициативе

Является ли источник инициативы государственной организацией? Да

Вопрос 2: Категории

Относится ли инициатива к одной из категорий UNPSA? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Implementation Date

Ведуться ли работы по реализации инициативы уже не менее 2х лет? Да
Укажите дату реализации 18 янв 2015

Question 4: Partners/Stakeholders

Была ли вовлечена Организация Объединенных Наций или какoe-либо подразделение ООН в эту инициативу? Нет
Какое агентство ООН принимало участие? (удерживайте Ctrl, чтобы выбрать несколько)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Пожалуйста, предоставьте подробную информацию

Question 5: Required Supplemental Documents

Имеете ли вы возможность предоставить подтверждающие или сопроводительные документы? Да

Question 6: UNPSA Awards

Получала ли эта инициатива уже награду UPSA в прошлые годы? Нет

Question 7: Other Awards

Has the initiative won other Public Service Awards? Yes
Comments: Semi Final Award at International Level, CAPAM 2016

Question 8: Sustainable Development Goals

Соответствует ли эта инициатива одной из 17 Целей Устойчивого Развития? Да
Если вы ответили «да» выше, укажите, какая из SDG является наиболее актуальной для этой инициативы.
16: Мир, Правосудие И Эффективные Институты
Какая цель (цели) в указанных выше SDG имеет отношение к инициативе?
16.3 Содействовать верховенству права на национальном и международном уровнях и обеспечить всем равный доступ к правосудию
16.6 Создать эффективные, подотчетные и прозрачные учреждения на всех уровнях

Question 9: Validation Consent

Есть ли у вас какие-либо возражения по проверке данных об этой инициативе? Нет

How did you know about UNPSA?

How did you know about UNPSA? Information given by respective ministry ie. Prime Minister Office

Nomination form

Questions/Answers

Вопрос 1

Please provide a brief summary of the initiative including the problems/challenges it addressed and the solutions that the initiative introduced (300 words maximum)
The aim of the E-SIAP project, a citizen-focused innovation is to solve cases that have mutual agreements but the completion is time consuming.The project began with the Statement of Claim prepared by clients who wish to register their cases with the Syariah Court. The Statement of Claim preparation is a must and it is one of the legal requirements, as provided under section 63 of the Syariah Court Civil Procedure (State of Penang) Enactment 2004. If clients have no knowledge in preparing the Statement of Claim, they could consult a Syarie lawyer or those who provide the service of advising matter related to the preparation of the Statement of Claim. MOST POSSIBLE CAUSE (S): i. The difficulty and complexity for clients to prepare Pleadings and Statement of Claim, ii. The difficulty and complexity for Judges and Assistant Judges to prepare the order and; iii. The waiting period from one date to another. PROPOSED INNOVATION & CREATIVE SOLUTION (S): “E-Pliding” is an innovative system designed by the Department to ease the Statement of Claim preparation by clients in accordance with the provisions of the law besides the registration with E-Syariah, E-Sulh and E-Bicara systems which are the existing systems provided by the Syariah Judiciary Department of Malaysia. The E-Pliding system is to be implemented within the Syariah Court. Meanwhile, E-Judgment is another innovative system co-designed with “E-Pliding” with the aim to expedite the issuance of written order and judgment. The entire systems which comprises of “E-Pliding”, E-Syariah, E-Sulh, E-Bicara and E-Judgment were named E-Syariah Instant Access Procedure (E-SIAP). It is a court case management process performed by electronic networks using computers and smartphones particularly for cases that can be solved fast. The motto: "Hari ini Setuju, Hari ini Selesai” (Agreement and Completion in One Day) is the heart of the E-SIAP implementation.
a. What are the overall objectives of the initiative?
Please describe the overall objectives of the initiative (200 words maximum)
The objective of E-SIAP project implementation is to solve cases that have mutual agreement but their settlement takes a very lengthy time. In certain claims, cases which have had settlement via mutual agreement between litigations are among cases that are considered as simple and brief. However, based on the current procedure and practice, the settlement of these cases could only be achieved between one to three months. Among the causes that delay the settlement of these cases are: i. The complexity and difficulty for clients to prepare Pliding and Statement of Claim, ii. The complexity and difficulty for Judges and Assistant Judges to prepare the Order and; iii. The waiting time between a date to another. Prior to the project implementation, it took 96 days to settle the cases that have mutual agreement and admittedly it was too long. Among the causes of the lengthy time was that, on the first day clients had to be present at the counter to obtain the information required for pliding, which then had to filed and this usually took 30 days.
b. How does the initiative fit within the selected category?
Please describe how the initiative is linked to the criteria of the category (200 words maximum)
The E-SIAP system developed is an effort by the Penang Syariah Judiciary Department to improve the service delivery process. It also provides convenience and satisfaction to customers as well as changing public perceptions of the Department. Thanks to the efforts and commitment of all parties, this group has successfully submitted a number of solutions to resolving the problem. The proposal is not only applicable to the Penang State but can also be extended to all Syariah Courts throughout Malaysia. This success has enhanced the image of the Penang Syariah Judiciary Department in particular and throughout the Civil Service in general.

Вопрос 2

The initiative should improve people’s lives, notably by enhancing the contribution of public services to the implementation of the 2030 Agenda for Sustainable Development and the realization of the SDGs
a. Please explain how the initiative improves the delivery of public services (200 words maximum)
E-SIAP system was developed to provide efficient and effective service management in order to ensure the delivery of responsive services according to customer needs and requirements faster and save time E-SIAP is a comprehensive system that combines the existing system developed by JKSM, E-Syariah, E-Sulh, E-Talk with innovation system developed by JKSNPP, E-Blading and E-Judgment. E-Pliding is designed to facilitate customers to provide Statement of Claims as well as registration via E-Syariah, E-Sulh, E-Speech which is an existing system that has been provided by the Malaysian Shariah Justice Department. E-Judgment is also a complementary innovation compiled together with E-Pliding to expedite the process of ordering the order and judgment in writing.

Вопрос 3

The initiative must impact positively a group or groups of the population (i.e. children, women, elderly, people with disability, etc) and address a significant issue of public service delivery within the context of a given country or region.
a. Please explain how the initiative has addressed a significant issue related to the delivery of public services (200 words maximum)
The implementation of this project has enabled cases which have mutual agreement to be settled fast that is within only one (1) day. Hence, it has indirectly impacted the following parties: i. Immediately cease any dispute between former spouses. ii. Immediately cease the emotional and mental stress among couples who are disputing without having to go through long litigation process in Court. iii. Cease the mental and emotional stress among children who are involved in their parents’ disputes. iv. Immediately restore the situation between both sides and they could move on with their life without interference.
b. Please explain how the initiative has impacted positively a group or groups of the population within the context of your country or region (200 words maximum)
The indirect impact of presentation outcome are as follows: • This project has attracted the interest of Syariah Judiciary Department Malaysia and States Syariah Court to be applied. Among the courts are Federal Territory Syariah Court, Sabah, Kedah and Perak Syariah Judiciary Department. • Impacted other states Syariah Court by motivating them to practice innovation culture. • The Department was invited to conduct E-SIAP workshop for Sabah State Judiciary Department on 28th August 2015. • JKSNPP has also received the visit from Federal Territory Syariah Court and Kedah Syariah Judiciary Department for a closer observation on the project implementation.

Вопрос 4

The initiative must present an innovative idea, a distinctively new approach, or a unique policy or approach implemented in order to realize the SDGs in the context of a given country or region.
a. Please explain in which way the initiative is innovative in the context of your country or region (200 words maximum)
E-SIAP system is developed to create effective and efficient service management in order to ensure time-saving and faster service delivery that is responsive towards the clients’ needs and wants. E-SIAP is a comprehensive system which combines the existing system which is developed by JKSM namely E-Syariah, E-Sulh, E-Bicara with the new innovative system that is developed by JKSNPP that is E-Pliding and E-Judgment. E-Pliding is designed to facilitate clients in preparing the Statement of Claim besides registering via E-Syariah, E-Sulh and E-Bicara which are the existing systems provided by Syariah Judiciary Department Malaysia. E-Judgment on the other hand completes the innovation co-designed with E-Pliding to accelerate the process of issuing the written judgment and order.

Вопрос 4b

b. Please describe if the innovation is original or if it is an adaptation from other contexts (If it is known)? (200 words maximum)
Prior to the project implementation, it took 96 days to settle the cases that have mutual agreement and admittedly it was too long. Among the causes of the lengthy time was that, on the first day clients had to be present at the counter to obtain the information required for pliding, which then had to filed and this usually took 30 days. Next, on a different date, clients had to be present again bringing along the completed pliding to be filed and this took another one day. Clients had to wait not more than 21 days to receive the Sulh Council Attendance Notice which is conducted by Sulh Council. After the Sulh Council ended, clients had to be present at another date for case hearing to record their agreement before the judge and this usually took 30 days. Then, clients had to wait approximately between three to fourteen days to obtain the clearance order which altogether the time taken was 96 days. What is seen from here, the problems occurred at the second, third and fifth process.

Вопрос 4c

c. What resources (i.e. financial, human , material or other resources, etc) were used to implement the initiative? (200 words maximum)
This innovation project does not affect the cost of the department because the planning and development of the introduced innovation is being developed by the department's officers and staff. While the system used is made by the internal ICT department internally and only uses the existing ICT equipment without involving high immigration and ensures the cost of administrative management can be saved.

Вопрос 5

The initiative should be adaptable to other contexts (e.g. other cities, countries or regions). There may already be evidence that it has inspired similar innovations in other public-sector institutions within a given country, region or at the global level.
a. Has the initiative been transferred to other contexts?
Да
The accomplishment of E-SIAP project has appealed Syariah Judiciary Department Malaysia (JKSM) to implement it nationwide. Therefore, the Penang Syariah Judiciary Department (JKSNPP) presented the project in the Heads of Syariah Judge Meeting No. 2 Year 2015 which was held on 15th April 2015 in Port Dickson, Negeri Sembilan.

Вопрос 6

The initiative should be able to be sustained over a significant period of time.
a. Please describe whether and how the initiative is sustainable (covering the social, economic and environmental aspects) (300 words maximum)
The implementation of this project has enabled cases which have mutual agreement to be settled fast that is within only one (1) day. Hence, it has indirectly impacted the following parties: i. Immediately cease any dispute between former spouses. ii. Immediately cease the emotional and mental stress among couples who are disputing without having to go through long litigation process in Court. iii. Cease the mental and emotional stress among children who are involved in their parents’ disputes. iv. Immediately restore the situation between both sides and they could move on with their life without interference.
b. Please describe whether and how the initiative is sustainable in terms of durability in time (300 words maximum)
The accomplishment of E-SIAP project which has won several awards has appealed Syariah Judiciary Department Malaysia (JKSM) to implement it nationwide. Therefore, the Penang Syariah Judiciary Department (JKSNPP) presented the project in the Heads of Syariah Judge Meeting No. 2 Year 2015 which was held on 15th April 2015 in Port Dickson, Negeri Sembilan. The indirect impact of presentation outcome are as follows: • This project has attracted the interest of Syariah Judiciary Department Malaysia and States Syariah Court to be applied. Among the courts are Federal Territory Syariah Court,Sabah, Kedah and Perak Syariah Judiciary Department. • Impacted other states Syariah Court by motivating them to practice innovation culture. • The Department was invited to conduct E-SIAP workshop for Sabah State Judiciary Department on 28th August 2015. • JKSNPP has also received the visit from Federal Territory Syariah Court and Kedah Syariah Judiciary Department for a closer observation on the project implementation.

Вопрос 7

The initiative should have gone through a formal evaluation, showing some evidence of impact on improving people’s lives.
a. Has the initiative been formally evaluated?
Да
If yes, please describe how the initiative was evaluated? (200 words maximum)
The E-SIAP system developed is an effort by the Penang Syariah Judiciary Department to improve the service delivery process. Altogether, it also provides convenience and satisfaction to the clients and changes the public’s perception towards the Department. With the blessed effort and commitment from all parties, the team has successfully proposed several solutions that eventually solved the problems arose. The proposal is not only suitable to be implemented in Penang but can be extended to all Syariah Courts nationwide. This success has particularly enhanced the image of the Penang Syariah Judicial Department and the entire Public Service generally. AWARD, REWARD & RECOGNITION i. Semi Final Award at International Level, Category Of Citizen Focused Innovation, Commonwealth Association for Public Administration and Management 2015. ii. Was awarded RM15,000.00 from the Penang State Government as an appreciation for the E-SIAP outstanding achievement in various competitions throughout 2015. iii. Malaysian Administrative and Management Planning Unit Director General Award (State – Management Category) Public Service Innovation Ceremony 2015. iv. Gold Award in Annual Productivity and Innovation Conference and Exposition (APIC), National Team Excellence Convention Competition 2015. v. Prime Minister’s Department, Minister Innovation Award
b. Please describe the outcome of the evaluation of the impact of the initiative (200 words maximum)
The E-SIAP system developed is an effort by the Penang Syariah Judiciary Department to improve the service delivery process. Altogether, it also provides convenience and satisfaction to the clients and changes the public’s perception towards the Department. With the blessed effort and commitment from all parties, the team has successfully proposed several solutions that eventually solved the problems arose. The proposal is not only suitable to be implemented in Penang but can be extended to all Syariah Courts nationwide. This success has particularly enhanced the image of the Penang Syariah Judicial Department and the entire Public Service generally.
c. Please describe the indicators that were used (200 words maximum)
E-SIAP system is developed to create effective and efficient service management in order to ensure time-saving and faster service delivery that is responsive towards the clients’ needs and wants. E-SIAP is a comprehensive system which combines the existing system which is developed by JKSM namely E-Syariah, E-Sulh, E-Bicara with the new innovative system that is developed by JKSNPP that is E-Pliding and E-Judgment. E-Pliding is designed to facilitate clients in preparing the Statement of Claim besides registering via E-Syariah, E-Sulh and E-Bicara which are the existing systems provided by Syariah Judiciary Department Malaysia. E-Judgment on the other hand completes the innovation co-designed with E-Pliding to accelerate the process of issuing the written judgment and order.

Вопрос 8

The initiative must demonstrate that it has engaged various actors such as from other institutions, civil society, or the private sector, when possible.
a. The 2030 Development Agenda puts emphasis on collaboration, engagement, coordination, partnerships, and inclusion. Please describe what stakeholders were engaged in designing, implementing and evaluating the initiative. Please also highlight their roles and contributions (300 words maximum)
The accomplishment of E-SIAP project which has won several awards has appealed Syariah Judiciary Department Malaysia (JKSM) to implement it nationwide. Therefore, the Penang Syariah Judiciary Department (JKSNPP) presented the project in the Heads of Syariah Judge Meeting No. 2 Year 2015 which was held on 15th April 2015 in Port Dickson, Negeri Sembilan. The indirect impact of presentation outcome are as follows: • This project has attracted the interest of Syariah Judiciary Department Malaysia and States Syariah Court to be applied. Among the courts are Federal Territory Syariah Court, Sabah, Kedah and Perak Syariah Judiciary Department. • Impacted other states Syariah Court by motivating them to practice innovation culture. • The Department was invited to conduct E-SIAP workshop for Sabah State Judiciary Department on 28th August 2015. • JKSNPP has also received the visit from Federal Territory Syariah Court and Kedah Syariah Judiciary Department for a closer observation on the project implementation.

Вопрос 9

a. Please describe the key lessons learned, and any view you have on how to further improve the initiative (200 words maximum)
The E-SIAP system developed is an effort by the Penang Syariah Judiciary Department to improve the service delivery process. Altogether, it also provides convenience and satisfaction to the clients and changes the public’s perception towards the Department. With the blessed effort and commitment from all parties, the team has successfully proposed several solutions that eventually solved the problems arose. The proposal is not only suitable to be implemented in Penang but can be extended to all Syariah Courts nationwide. This success has particularly enhanced the image of the Penang Syariah Judicial Department and the entire Public Service generally.

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