Questions/Answers
题 1
请简要描述该创新项目所涉及的问题/挑战以及该项目所提出的解决方案（６００字）
This initiative assigns tax attorneys to specific neighborhoods to provide tax advice and protect the tax rights of citizens who lack expert knowledge of the complex tax administration or are unable to bear the burden of the costs involved in appealing tax decisions. Through private-public cooperation, these tax attorneys, designated as Neighborhood Tax Attorneys, provide expert tax administrative services and answer residents’ tax-related questions free of charge. This system protects the tax rights and increases the benefits, convenience, and satisfaction of vulnerable citizens.
ａ. 这个创新项目的总体目的是什么？请描述该创新项目的总体目的（最多400字）。
The overall goal of this initiative is to protect the tax rights and increase the benefits of all people, especially vulnerable members of the community who lack knowledge regarding taxes, including national and regional taxes, and therefore require help from professionals but are unable to receive such help due to financial or other reasons.
ｂ. 这个创新项目与所选奖项类别有怎样联系? 请描述该创新项目与其奖项类别评估标准的相关联系（最多400字）。
The purpose of the system is to offer tax-related support through tax-counseling services provided through volunteer tax attorneys to vulnerable citizens, such as members of vulnerable groups and micro-enterprise owners, who require professional help regarding tax issues
题 2
创新项目应该改善人们的生活，特别是通过加强公共服务对实现可持续发展目标有所贡献。
a. 请解释这个创新项目是如何改善公共服务的提供（最多400字）
Through public-private cooperation that combines Seoul’s administrative system and the expertise of tax attorneys, this initiative provides necessary tax-related advice and support for appealing tax decisions to citizens completely free of charge. As a result, this initiative has changed the tax system from a system that unilaterally imposes taxes on the people to an interactive administrative service.
题 3
ａ. 该创新项目必须积极影响一群人或某个群体(即：儿童、妇女、老人、残疾人等)，并在特定国家或地区的范围内解决公众关心的重大问题。请说明该创新项目是如何处理公共服务相关的重大公众关注问题（最多400字）。
Since taxes apply to everyone, this initiative provides a free tax advice service via phone to people who need help from professionals, particularly members of vulnerable groups who do not have the means to pay for such services. In addition, the volunteer tax attorneys pay visits to community centers to provide tax counseling to vulnerable citizens directly, thereby helping protect their tax rights and increasing their benefits
ｂ. 请解释该创新项目是如何积极影响您的国家或地区范围内的一群人（最多400字）。
Counseling services were provided on about 2,000 occasions in 2015, when this initiative was first introduced. In 2017, this figure increased to over 4,000. In 2016, the central government expanded this service nationwide
题 4
在某个特定的国家或地区，这个创新项目必须提出一个创新的理念，一个出众的新方法，或者一个独特的政策或方法，以实现可持续发展目标。
a.请解释为什么在您所在的国家或地区这个创新项目是有创新性的（最多400个字）
The Seoul Neighborhood Tax Attorney Service has changed the public perception of the tax system from a system in which the government unilaterally imposes taxes on the people to an interactive administrative service.
题 4b
ｂ. 请描述创新是原创的还是从其他情境改编的（如果知道的话）？（最多400字）
This is the first free tax support service that has been provided nationwide through the cooperation of both the public and private sectors, combining Seoul’s administrative system and the expertise of tax attorneys.
题 4c
ｃ. 调动了哪些资源（即：财力，人力，物资或其他资源等）？ （最多200个字）。
This service does not require a budget, as the tax attorneys agree to donate their time and skills and provide their services through Seoul’s administrative system.
题 5
该创新项目可适用于其他情况（如其他城市，国家或地区）。 可能已有证据表明，它在一个特定国家，地区或全球范围内的其他公共部门机构中启发了类似的创新。这个创新项目是否已转移到其他情况？
是
Daegu Metropolitan City benchmarked this service after the initiative was launched in 2015 and currently provides the Neighborhood Tax Attorney Service in Daegu. In addition, the central government (Ministry of the Interior and Safety) expanded the service to all cities and provinces of South Korea. As a result, Neighborhood Tax Attorneys have been assigned to every local government.
题 6
这个创新项目应该能够在相当长的一段时间内得到维持。
a. 请说明该创新项目是否可行和如何实现可持续发展（涵盖社会，经济和环境方面以及及时的耐久性）（最多600字）。
Tax-related issues are something that everyone must deal with at one point or another in their lives. However, vulnerable groups, who are unable to receive professional help due to the costs involved, are disproportionally affected by such issues. Therefore, the Neighborhood Tax Attorney Service, which recruits volunteer tax attorneys to provide free tax counseling services for vulnerable groups free of charge, is considered to be highly sustainable.
ｂ. 请描述该创新项目是否以及如何在耐久性方面持久（最多600字）
The Constitution of the Republic of Korea stipulates, “All citizens shall have the duty to pay taxes under the conditions as prescribed by Act.” Therefore, all citizens of the Republic of Korea musts pay their taxes; otherwise, they are punished according to the law. As Korea joins the ranks of developed nations, it is becoming increasingly more important for people to file their taxes honestly and for the government to encourage them to do so. Although tax-related issues are something that everyone encounters at some point in their lives, vulnerable groups, who are unable to receive professional help for financial reasons, are especially in need of assistance when struggling to deal with such problems. Therefore, the Neighborhood Tax Attorney Service, a tax counseling service offered free of charge, is believed to be sustainable.
题 7
该创新项目已经被正式评估，在这其中有显示出一些对改善人民生活的影响的证据。
a. 这个项目是否已经正式评估？
是
如果是的话，请说明这个项目是如何评估的？ （最多400个字）。
On May 2017, a citizen satisfaction survey was conducted of 300 people who have used the Neighborhood Tax Attorney Service by an outside organization specializing in such evaluations.
b. 请描述评估该项目的影响的结果（最多400字）。
The survey results showed that most citizens were satisfied with the service, citing reasons such as “kindness of the tax attorneys when providing explanations,” and wanted the service to be expanded through the recruitment of more tax attorneys. Of the respondents, 89 percent indicated that they intended to use the service again. Overall, citizens have expressed a high level of satisfaction with the Neighborhood Tax Attorney Service.
请描述使用的指标。（最多400字）。
Seoul’s Neighborhood Tax Attorney Service is offered over the phone and through face-to-face counseling sessions, when necessary. Therefore, the evaluation of the service focuses mainly on the process through which citizens connect with a Neighborhood Tax Attorney, the accountant’s attitude toward citizens, the quality of service provided, etc.
题 8
该创新项目必须表明，在可能的情况下，它已经涉及到其他机构，民间社会或私营部门等各方的参与。
a. “2030年发展议程”强调合作，参与，协调，伙伴关系和包容性。 请描述哪些利益相关方参与了设计，实施和审查这一创新项目。 还请强调他们的角色和贡献（最多600字）。
Seoul’s Neighborhood Tax Attorney Service has enabled tax governance, with Seoul Metropolitan Government effectively linking citizens’ demand for tax counseling services and the volunteerism of tax attorneys. Tax attorneys donate their time and skills to provide the service through a cooperative system, created by the Korea Certified Tax Attorneys Bar-Admitted Members Association (which represents tax attorneys) and Seoul Metropolitan Government, that offers free tax counseling services to those who are in need of help. The operation of this initiative was evaluated by an external organization with a view toward improving the service.
题 9
a. 请描述您对该创新项目的总体经验，吸取的教训以及你对未来如何进一步提高这一创新项目的看法。
Initiatives based on citizens’ voluntary participation are always more feasible, sustainable, and effective than others. We hope to expand and reinforce this service to protect the tax rights and interests of taxpayers, so that it may become a customized tax counseling service in the future.