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提名人信息

机构信息

联合国成员国 卡塔尔
机构名称 Public Works Authority "Ashghal"
公共部门机构类型 Public Works Authority "Ashghal"
行政层级 国家的
项目名称 Ashghal Health and Wellness Iniatives
项目运行年份 3
机构网站 www.ashghal.gov.qa

问题一:关于此项目

这个项目属于公共部门吗?

问题二:类型

该倡议与UNPSA类别之一相关吗? 提高公共机构效率以达到可持续发展目标
UNPSACriteria
未找到任何项目

问题三:可持续发展目标

此项目是否与17个可持续发展目标中的任一个相关?
如果您在上面问题回答的“是”,请具体说明此项目与哪一个可持续发展目标最相关。
良好健康与福祉
体面工作和经济增长
此项目与以上列举的可持续发展目标中的哪些具体目标相关?
" 3.8 实现全民健康保障,包括提供金融风险保护,人人享有优质的基本保健服务,人人获得安全、有效、优质和负担得起的基本药品和疫苗 "
" 3.d 加强各国,特别是发展中国家早期预警、减少风险,以及管理国家和全球健康风险的能力 "
8.8 保护劳工权利,推动为所有工人,包括移民工人,特别是女性移民和没有稳定工作的人创造安全和有保障的工作环境

问题四:实施日期

这个项目是否有超过两年的历史?
请提供实施日期。 01 1月 2018

问题五:合作伙伴/利益攸关方

是否有联合国或其相关机构参与此项目?
参与项目的联合国机构?
请提供细节。

问题六:以前的参与

1.该倡议是否已提交过去3年(2017-2019)的申请?

问题七:联合国公共行政奖

此项目是否已经获得过联合国公共服务奖?

问题八:其它奖励

此项目是否获得过其它公共服务奖?
如有,请详细说明。 "International Wellbeing Initiative of the Year" 2020 from BritSafe British Safety from 5000 entry

题 9: 您是如何得知联合国公共行政奖的?

您是如何得知联合国公共行政奖的? GOVERNMENT

题 10: 问题九:确认同意

我同意与相关人员和实体联系,询问有关验证目的的倡议。

问题一:关于此项目

这个项目属于公共部门吗?

问题二:类型

该倡议与UNPSA类别之一相关吗? 提高公共机构效率以达到可持续发展目标
UNPSACriteria
未找到任何项目

问题三:可持续发展目标

此项目是否与17个可持续发展目标中的任一个相关?
如果您在上面问题回答的“是”,请具体说明此项目与哪一个可持续发展目标最相关。
良好健康与福祉
体面工作和经济增长
此项目与以上列举的可持续发展目标中的哪些具体目标相关?
" 3.8 实现全民健康保障,包括提供金融风险保护,人人享有优质的基本保健服务,人人获得安全、有效、优质和负担得起的基本药品和疫苗 "
" 3.d 加强各国,特别是发展中国家早期预警、减少风险,以及管理国家和全球健康风险的能力 "
8.8 保护劳工权利,推动为所有工人,包括移民工人,特别是女性移民和没有稳定工作的人创造安全和有保障的工作环境

问题四:实施日期

这个项目是否有超过两年的历史?
请提供实施日期。 01 1月 2018

问题五:合作伙伴/利益攸关方

是否有联合国或其相关机构参与此项目?
参与项目的联合国机构?
请提供细节。

问题六:以前的参与

1.该倡议是否已提交过去3年(2017-2019)的申请?

问题七:联合国公共行政奖

此项目是否已经获得过联合国公共服务奖?

问题八:其它奖励

此项目是否获得过其它公共服务奖?
如有,请详细说明。 "International Wellbeing Initiative of the Year" 2020 from BritSafe British Safety from 5000 entry

题 9: 您是如何得知联合国公共行政奖的?

您是如何得知联合国公共行政奖的? GOVERNMENT

题 10: 问题九:确认同意

我同意与相关人员和实体联系,询问有关验证目的的倡议。

Nomination form

Questions/Answers

题 1

请简要描述项目所解决的问题或挑战,并具体说明其目标。(最多300字)
We take immense pride in explaining this wellbeing initiative that has benefitted nearly 82 thousand workers across 119 Ashghal projects Chronic diseases (diabetes- high blood sugar, hypertension – high blood pressure and dyslipidemia – high blood cholesterol) cause more detrimental effects than safety lapses at work places. Statistical evidence shows that medical near misses and health and wellness related events are significantly more than purely safety lapses. Taking this data into consideration, we at Ashghal decided that Health and wellness of every worker in the supply chain was equally important so we rolled out the health screening initiative for all workers. What action we took? With the support and involvement of Senior Management, the Health and Wellness Initiatives were launched in 2018 the biggest Ashghal projects which were called the Expressway Projects. Workers from over 60 countries are employed in various Ashghal projects, working for various contractors, supervision consultants and PMCs. Every month, apart from workers screening, we also conducted health audits of these project sites and also ensured individualised treatment plan for every worker identified with a chronic disease in all sites. The Health campaign targeted the Health of every single member of the supply chain. Starting from the grassroots level: 1. The contractor and subcontractor workforce 2. The supervision consultants 3. The Project management consultant workforce 4. The client ( Ashghal) workforce The true success of the campaign was linked to screening the bulk of the workforce which belonged to the contractors. We started from the bottom and went up the hierarchy. The stakeholders were sent a memo from the Directors Office and we started health screening by the site medical staff. Every work site has its own licensed medical team managing fitness to work procedure. Health screening of the workforce was conducted by these licensed medical professionals to detect chronic disease conditions.

题 2

请解释该项目如何与所选类别相关联。(最多100字)
These initiatives were targeted towards workers from 60 countries who are working in infrastructure projects in Qatar. Presently these workers receive excellent healthcare, chronic diseases screening and individualised follow up and medications completely free of cost. This has improved workers wellbeing and improved workers morale. This has helped Ashghal ( which is a public institution) to achieve our Sustainable Development Goals - health and wellness goals - This is linked to good health for all in our organisation. Ashghal values mentions that Health and Safety of our customers employees and contractors is our top priority.

题 3

a. 请具体说明该项目支持哪个/些可持续发展目标和具体目标,并详细说明该项目如何为这些目标的实施做出了贡献。(最多200字)
This initiative supports Goal 3 - Good Health, Goal 8 - Decent Work and Economic Growth. By implementing these SDGs and Targets, we managed to improve the health and wellness of thousands of workers in 119 infrastructure projects benefitting nearly 82 thousand workers. This has benefitted people from 60 countries who are working in our projects, and has reinforced Ashghal's value that Health and Safety is our top priority. Out of the 82 thousand workers, nearly 6000 workers were not even aware they were suffering from chronic diseases and every one of these workers benefitted from the lab tests, specialist consultation and follow up - The best part was: We did this absolutely free for the workers Strict medical confidentiality was maintained And not a single worker was discriminated or removed from his job based on his medical tests.
b. 请描述一下该项目如何在社会、经济和环境方面具有可持续性。(最多100字)
A sustainable initiative is one which is popular and not very expensive. We utilized on team of 40 doctors and 123 nurses and used site based medical teams for the screening and referral to specialist consultation. The initiatives were met with rousing reception and workers were very happy that Ashghal was caring for their wellbeing. On top of this, all investigations, follow up and medicines were free which was supported by Ministry of Public Health. This made the initiative very sustainable and successful.

题 4

a. 请解释该项目如何解决特定国家或地区范围内的政府管理、公共行政或公共服务方面的重大缺失。 (最多200字)
To start with there was no significant governmental shortfall at all. But we utilized the existing facilities and made things better. We had the huge workforce and the medical team, we conducted the tests and referred them for further specialist management. By doing this, we brought healthcare to the doorstep and worksite of thousands of workers. Even with the best healthcare systems in the world, the waiting time is a huge headache, we eliminated waiting time, we screened, analysed, counselled all at the workers worksite. We also arranged further consultations and follow up in hospitals using our priority booking. This eliminated any time delays and further streamlined the already robust governmental healthcare service in Qatar. Middle East is a region where thousands of immigrant workforce come, work and live. Ensuring their health and wellness and overall wellbeing is the key to ensuring lasting success of the projects. A healthy workforce means a success project. Qatar has a very well established health care system in place, Ashghal's Health and wellness initiatives, took this to a higher level.
b. 请描述该项目如何解决国家背景下的性别不平等问题。 (最多100字)
Bulk of our workforce is single men. However our workforce also involves women in office based secretarial or managerial jobs. Our Health and Wellness Initiatives have benefitted men and women alike. These initiatives were offered absolutely free without any gender inequality.
c. 请描述该项目的目标群体是谁,并解释该项目给目标群体带来的改善成果。 (最多200字)
The target groups were all low income workers who are essentially immigrant workers from 60 different nationalities. They are working and living in Qatar. The biggest benefit of " Ashghal Health and Wellness Initiatives" was that every workers, irrespective of his nationality, race, religion or ethnicity received the same health screening, follow up and free treatment. Whether it was a fasting sugar test or a consultation with a specialist endocrinologist or an MRI test, the workers benefitted from these initiatives and this made the target group healthier and happier. There were physical, mental and emotional benefits of our initiatives. Even in several developed countries there are institutional delays in medical appointments for tests like CT scan or MRI Scan. However in Ashghal Projects, we have ensured next day appointment - even for a simple GP consult or a specialist consultation involving radiology or blood tests.

题 5

a. 请描述该项目是如何实施的,包括关键发展和步骤、监测、评估活动以及年表。 (300字)
With the support and involvement of Senior Management, the Health and Wellness Initiatives were launched in 119Ashghal projects. The Health campaign targeted the Health of every single member of the supply chain. Starting from the grassroots level: 1. The contractor and subcontractor workforce 2. The supervision consultants 3. The Project management consultant workforce 4. The client ( Ashghal) workforce The true success of the campaign was linked to screening the bulk of the workforce which belonged to the contractors. We started from the bottom and went up the hierarchy. The stakeholders were sent a memo from the Directors Office and we started health screening by the site medical staff. Every work site has its own licensed medical team managing fitness to work procedure. Health screening of the workforce was conducted by these licensed medical professionals to detect chronic disease conditions. Along with this mental health and wellness was also a key focus. The results were strictly confidential – only the worker, the site doctor and nurses and Ashghal Health Advisor Dr Surya had access to confidential medical information. Not merely stopping at screening the workers, nearly 6200 plus workers were detected with diabetes or hypertension or dyslipidemia) was given individualised treatment plan. Not one worker lost his/ her job. Workers were counselled with the results, the lab results were again validated by referral to a specialty hospital and individual treatment plan was started absolutely free of cost. This included diabetic medication – oral hypoglycemic, expensive insulin injections, expensive lipid lowering drugs or BP medications were all provided free of cost for the workers by ensuring a easy referral service between Ashghal and these referral hospitals. Every patient had an individual confidential medical file which was accessed only by the site doctor/ nurse and the referral doctor/ nurse and the regular monthly updates, lab results, medications and drug history, dosages, diet advice, next follow up dates, phone number of patient and phone number of doctors was documented for every single visit for workers identified with chronic disease.
b. 请清楚地解释所遇到的障碍以及这些障碍是如何被克服的。(100字)
The main obstacles were also our strength in a way. we had a diverse workforce with workers from over 60 countries. This caused initial concerns, the sheer size of thee workforce was a challenge, and maintaining uniformity in quality in all 11 projects was a challenge. We faced the challenges in a structured way. We organised a meeting of all sites doctors and nurses and gave them guidelines on testing, the fasting procedures, the testing process, the analysis of results, referral for further evaluation if any. We ensured open communication. This won the trust of all stakeholders and ensured success.

题 6

a. 请说明在您所在国家或地区,该项目在哪些方面具有创新性。(最多100字)
Ashghal's Health and wellness initiatives is innovative because, no other country in middle east or even in other parts of the world have initiated such a broad based health campaign targeting the entire workforce. Many good corporations do a one day health check up or a campaign. But we did not stop at a cosmetic one day campaign. This was an ongoing initiative, it still is. We did not just screen our workers, we identified high risk workers, we ensured strict medical confidentiality, we initiated free individualised follow up, treatment and rehabilitation and counselling ( wherever indicated).
b. 如果相关,请描述该项目是如何从其它国家和地区的成功项目中获得灵感的。(最多100字)
We were inspired by our vision and values in ensuring a safe and healthy workforce. We are the host nation of FIFA 2022 World Cup. We drew inspiration from Qatar's National Vision 2030 and also drew inspiration from the fact we will be hosting thousands in 2022 for the world cup. We wanted to give back to these thousands of workers who are tirelessly working day and night in transforming Qatar into one of the best infrastructure hubs of the world. Our inspiration was to empower our workers with a healthy and happy life.
c. 如果使用新兴技术和前沿技术,请说明这些技术如何整合在倡议中以及如何包含数字政府。 (限制100个字)
Every project site uses digital patient records. Every project submits digital ( monthly and quarterly) health reports which ensure safe, secure and swift communication and transmittal of health records within the medical team. Only non medical data was shared with non medical people. The confidential medical data was available only to doctors and nurses. The health initiatives embraced digital governance by making testing, information sharing, referrals everything online and digital.

题 7

a. 根据您的组织信息,该项目有没有转接或适用到其它情况(例如,其它城市、国家、或者地区)?如果有,请说明在哪里以及是如何进行的。(最多200字)
No. This is implemented only within Ashghal projects. Initially were started only in few projects then we scaled it up in a few months. Presently 82 thousand workers are benefitting from these initiatives in 119 projects. British safety awards has appreciated our initiatives and out of more than 5000 entries, we were selected as the Best Wellbeing Initiative of the ear Award in 2020. The Ministry of Public Health in Qatar and Ministry of Labour have appreciated us and so did the International Labour Organisation. They have also recommended that such initiatives be implemented in other organisations in Qatar.
b. 如果尚未转移/适用到其它情况,请描述其转移的可能性。(最多200字)
As mentioned above, there is a significant transferability potential throughout the world. It is proven medical fact that non accidental death rates ( caused due to chronic health conditions) are significantly higher ( in some countries nearly thrice) when compared to accidental deaths. All organisations around the world talk about safety but only very few talk about preventable health causes for safety lapses. A condition like Diabetes or High Blood pressure or High cholesterol has been shown through evidence based medicine to cause more deaths than falling from heights or working in an unsafe work environment. Every organisation should give importance to preventable health related conditions which will improve safety, contribute to worker's morale, enable to projects to be completed of time, safe money and improve the credibility of the employer. These tests are cheap and cost effective and have tremendous potential for transferability.

题 8

a.使用了哪些具体资源(例如财务、人力或其他资源)来实施该项目? (最多100字)
Human recourse - site based doctors, nurses, Admin staff, HR team and workers. Finacial recourses - site medical teams had their existing clinics that were fitted with testing equipment Referrral Centres - resources from Qatar Red Crescent and Ministry of Public Health.
b. 请从财务和机构角度来解释,是什么确保该项目的长期可持续性?(最多100字)
In financial terms this is a very sustainable initiative. It doesn't cost much to screen workers. Out of the 82 thousand workers screened, nearly 6000 + workers were referred to Qatar Red Crescent Hospitals for free follow up and treatment. This was a free referral for all workers since the hospitals are free hospitals under the management of Ministry of Public Health Qatar. So there was no cost pinch. There is a robust referral system in place. Very good follow up plan available for each patient. So the initiatives are sustainable over time for financial and institutional reasons.

题 9

a. 该项目是在内部还是外部正式评估的?
b. 请描述一下评估是如何进行的以及由谁评估的。 (最多100字)
We conducted monthly heath audits as per ISO 45001 :2018 International Health and Safety Occupational Health and Safety Management System Standards. The monthly audits were conducted by supervision consultants who were external organisations employed by Ashghal to oversee the functioning of the contractors. Apart from the monthly audits, Ashghal Health Advisor Dr Surya also personally audited the projects every quarter.
c. 请描述使用的指标和工具。(最多100字)
A detailed audit template was used, which was common for all 119 projects. The contractors were assessed on evaluation of compliance, documentation and records, emergency response biomedical waste management and continuous improvement and overall hygiene and cleanliness. The teams were also audited for mental wellness screening and physical screening. This was linked to our departmental and corporate KPIs every quarter and this was reviewed for action items closure and follow up action by the top management of Ashghal.
d. 评估的主要发现是什么(例如,该项目筹集的资源充足、实施质量和面临的挑战、主要成果、倡议的可持续性,影响力等)以及如何利用这些信息为该项目的实施提供资讯 。(最多200字)
The main findings showed nearly 7% of our workforce was suffering from one of the three chronic diseases - diabetes/ hypertension/ dyslipidemia. These high risk workers were given individualised treatment plans, regular follow up, the recourses were mobilized for this by the medical team - WITHOUT ANY EXPENSE - for the workers. The quality of the implementation was checked at various levels. Initially by the site medical team - doctors and nurses on a daily basis. Then by the supervision consultant by conducting a monthly audit. Followed by a quarterly health audit conducted by our Health Advisor at a corporate level. The main challenges faced - communication, language barrier, medical confidentiality, diverse multinational workforce, costs involved, logistics management o lab tests, counselling and follow up consultations were all sorted out and managed by effective medical team involvement and senior management support and clear operating procedures and professional efficient, timely workflow. Being cost effective and highly popular, the initiatives are here to stay. We have won a very prestigious international award from British Safety Awards this year - winning the " Health initiative of the Year Award" in 2020 among a very competitive field of more than 5000 entries is a testimony to our sustainability.

题 10

请描述该项目如何被列入相关的制度环境(例如,它与相关政府机构的关系如何,以及与已运行机构的关系如何)。 (最多200字)
This Health Initiative would not have been possible without the help and support of governmental agencies in Qatar. The Ministry of Public Health helped us in the follow up of workers lab tests, the specialist appointments, fast tracking of blood tests, CT scans, MRI and all follow up, medications. This also involved rehabilitation, physiotherapy services and related allied health services. All this was made available free of cost to workers through Qatar Red Crescent and Ministry of Public Health in association with Ashghal's successful Health and wellness initiatives. When we look back, we are truly thankful to these agencies for making our initiatives successful and extremely popular amongst the workers. This institutional support was critical for our success.

题 11

2030年可持续发展议程强调协作、参与、合作关系和包容性。请描述哪些利益相关方参与设计、实施和评估计划以及这些参与是如何实现的。 (最多200字)
The contractors in 119 projects, supervision consultants, PMCs, and the client Ashghal were all involved in this humongous exercise. Screening 82 thousand workers is no mean feat. This was achieved only due to stakeholder involvement at various levels. Right from the launch, to the implementation and follow up, all parties worked together happily and with a sense of team spirit. At every site, the site medical team was from the contractor - implementation The consultant oversaw the screening and ensured monthly checks and audits - evaluation Ashghal was the overall custodian and we managed the entire screening process on a daily, monthly and quarterly basis - conducting audits to ensure quality and efficiency of the process - implementation and evaluation. The smile on the face of the workers benefitted from these initiatives is the ultimate success of these multiple level stakeholder involvement.

题 12

请描述主要经验,以及贵组织计划如何改进该项目。(最多200字)
The key lesson learnt was Health and wellness is much more closer than any other criteria for workers in any project. A healthy workforce is a happy workforce. A happy workforce works safely and delivers projects on time, thereby making it a financially viable project. We had several teething issues, like ensuring the same quality and process, training of manpower, timely reporting and meticulous follow up. Hospital appointments for follow up, transport, patient counselling were all areas where we finetuned our processes as we ran the programme. Today when we look back, it is much more robust and efficient. It is a process driver initiative and we have ticked all our KPIs. Our initiatives were initially launched in some of our projects, now they cover 119 projects. We have included mental wellness along with physical wellness as part of our wellbeing goals. Our plans to improve - to make this efficient and less time consuming. to include new comers who join existing projects. to continue ensuring strict medical confidentiality. We are also working on a live dashboard to reflect live medical stats, screening data and sharing non confidential medical stats like prevalence of a particular disease and follow up stats. This is a work in progress.

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