Questions/Answers

Qatar General Electricity and Water Corporation (KAHRAMAA) launched the National Conservation and Energy Efficiency Program “Tarsheed” in April 2012, under the patronage of His Highness Sheikh Tamim bin Hamad II, the Emir of Qatar. The program aims to promote and disseminate culture, legislation and techniques related to the conservation and efficient use of energy and renewable energy in Qatar. This program came about as a response to the high demand placed on natural resources and the resulting challenges in the availability and sustainability of these resources due to rising population, economic growth, modernization, urbanization and several projects implemented for infrastructure and the FIFA World Cup 2022. Furthermore, the embargo placed on Qatar was managed by several intentional governmental initiatives during 2017 and 2018, which resulted in a major industrial and agricultural boom accompanied by an increase of about 3% of total water consumption and more than 2% of electricity consumption in the state to operate factories and productive farms in response. The “Tarsheed” program supports the efforts of preserving and sustaining natural resources for future generations through setting a target of decreasing the per capita consumption by 6% for electricity, and 10% for water by 2022, while reducing harmful carbon emissions. This is done through three main channels: a) Regulations & standardization for energy efficiency in the country: including electricity appliances, water tools, besides issuing and updating water and electricity conservation law. b) Awareness and community development: through its unique edutainment center KAHRAMAA Awareness park to promote sustainability culture among community especial students. c) Technology: through application and introduction of state-of-the-art technology in the field of renewable energy, energy efficiency, Electric vehicles and aspects of the smart grid including smart meters and net metering.

The Tarsheed initiative aligns with ‘Enhancing the effectiveness of public institutions to reach the SDGs’ through working on enforcing legislations for conserving water and electricity resources, in addition to several initiatives and projects targeting the industrial, commercial, governmental and residential sectors. It also impacts school children in terms of awareness and education through its innovative edutainment conservation park under the name “KAHRAMAA Awareness Park (KAP)”. This is besides working towards decreasing the carbon footprint of the State of Qatar and overall GHG emissions to fight climate change.

Tarsheed supports goal 4 with the KAHRAMAA Awareness Park and Tarsheed22 project that spreads awareness of conserving natural resources and using them efficiently, especially among school and university students. It supports goals 6,7 and 12 through “Become A Partner with Tarsheed” initiative to use water and electricity responsibly through sending SMS messages to notify subscribers on consumption limits and bills amounts through determining the average rate of moderate consumption for each category in the residential sector. In the field of sustainable cities and communities, Tarsheed supports goals 11 and 13 cooperating with companies like Qatar Petroleum (QP) and General Electric (GE) to ensure gas supply and apply energy efficiency solutions at power stations to improve utilization of fuel supplies and reduce gas emissions. Furthermore, it launched the ‘Green Cars’ initiative in partnership with The Ministry of Transport and Communications to reduce CO2 emissions by 7% by 2022. Finally, achieving goal no. 12 economic growth for the State of Qatar and sustainable development require reduction of footprint by changing how community produce and consume resources. For example, initiative to ban potable water in irrigation of fodder & public parks & encouraging to recycle water in district cooling industries.

contributing to the achievement of its four pillars: environmental, economic, humanitarian and social, towards achieving comprehensive and sustainable development in Qatar through targeting all the sectors of the community: - Residential: Management of consumption tariffs; awareness competitions for Green Building practices; sending consumption limit SMSs. - Industrial: Gas and energy efficiency technologies at production plants to improve fuel usage and reduce harmful emissions. - Governmental: Tarsheed22 program for schools; enforcing legislations for resource conservation. - Commercial: Green Cars Initiative to reduce CO2 emissions and use environmentally safe materials in infrastructural projects.

The Tarsheed program works on enforcing legislation for conservation - such as the conservation law no. 26/2008 – which has been upgraded by law no. 20 for the year 2015 in which fines have been forced on violators who waste water and electricity in the country. As well as setting standards for law enforcement procedures and practices in electricity and water conservation issues and technologies. It also develops amendments and regulations to complement the current laws and improve on their results. It is currently working with the Ministry of communication and transport to issue first law of EV charging and infra structure in the country after issuance of first EV policy.

Tarsheed has a special program for housewives for awareness on conservation and energy efficiency and recycling. Moreover, special tailored training and awareness lectures are customized to house nannies who are mostly South Asian female workers. Booklets are available of tips of conserving water and electricity at houses, besides online tips on Tarsheed social media channels.

Tarsheed literally leaves no one behind. The whole state of Qatar population is Tarsheed’s Target Audience. It addresses all sectors including residential, governmental, commercial and industrial each in its own domain of conservation laws and appliances regulations, specs and guidelines of use. Publications are available as well as published regulations on KAHRAMAA official website. In addition, expatriates in Qatar are addressed in 7 most spread and common languages besides Arabic & English. This includes Hindi, Urdu, Tagalog, French, Malayalam, Bengali, and Swahili. In addition, media material, stories and school activity books are customized to one important target audience who are school children. Over more than 30 books are made for different age groups to learn about conservation, energy efficiency, renewable energy and material recycling.

The Tarsheed program phases: Phase1 (2012-2017): reduction targets of 20% electricity and 35% water. Phase2 (2018-2022): further reduction targets of 6% electricity and 10% water. During phase1, Tarsheed contributed to a reduction of 17% electricity consumption and 18% water. Furthermore, a total of 10.6M tons of CO2 emissions were reduced, along with a reduction of 265bn ft3 of natural gas consumption that contributed to a saving of QAR 5m. These achievements were realized through several projects and initiatives during phase1, including: - Annual Conservation Competitions (Tarsheed22, Tarsheed Carnival, Sustainable Building Competition) - Lowering demand and load and encouraging rational and efficient use of electricity and water across Qatar through sending alerts with tariffs. - Awareness Campaigns (KAP, E-life awareness program, lectures and workshops for ministries and institutions) - The application of Conservation Law No. 20 of 2015: Law on Electricity and Water Conservation - Gas and energy efficiency technologies for industrial plants - Establishing charging stations for electric cars within Qatar and conducting an awareness exhibition at KAP featuring the largest suppliers of electric and hybrid cars in Qatar. Phase2 reduction achievements as of April 2018 – April 2020 are 13,950 GWh of electricity, 67M m3 of water, 8M tons of CO2 emissions, and 13,4244 mcf of natural gas, contributing to financial savings of QAR 3,788m. Building on the projects and initiatives implemented in phase1, the Tarsheed program initiated further projects in phase2, such as: - Reviewing requests from Bulk Customers regarding the means of conservation and efficiency of use, i.e. the use of saline water for irrigation, applying Energy Management System ISO 50001 for industrial and commercial bulk customers. - Energy Audits for major users. - Completing the specifications of the Photoelectric modules connected and non-connected to the network for distribution to ministries, commercial sector, farms, hotels and institutions in Qatar.

An obstacle was resistance of suppliers of electricity appliances such as Air conditioners suppliers to improve energy efficiency rating and electric lamp suppliers to ban Tungsten low-efficient lamps imports from the State of Qatar. Workshops were given to suppliers to convince it it to improve market quality as well as grace period to correct their situation in terms of following Tarsheed Standardization & Regulation. Also, changing culture of consumption to efficient use of electricity and water to the Qatari Community who lives in abundance. This was solved by promoting that conservation doesn't mean less use but efficient use of resources.

In the field of electricity conservation, the Tarsheed program has implemented several sustainable solutions: - Implementation of high-efficiency motors that maintain the same efficiency levels at higher loads. - Air conditioning: using 31.82% EER (energy efficiency ratio) air conditioners. - Lighting: Use of Compact Fluorescent Lamps (CFL), Halogen Lamps with dimming systems, timers for external lights. For Water, the following solutions were applied: - Installing Low flow fixtures and taps in all public buildings. - Install low volume flush tanks in toilets in all public and private. - Using treated water in all public clubs and parks, and district cooling.

• Delay in implementation of measures by Ministry of Municipality. Tarsheed met with suppliers who resisted the regulations of ACs & lamps specially at first. Tarsheed gave them grace period to adjust • Decline in fuel global prices made Renewable energy a little expensive in Qatar. However, Tarsheed has given pilot projects to show the impact on environment & Qatar co2 footprint. Besides its economic impact on the long term. • Predict future Population Mix. Targets audiences in several languages. • Harsh environmental conditions require more electricity and water. Change of culture especially with school children to apply at school & home.

- Installation of smart meters to accurately report consumption and give democracy of use to customers -Introduction of EVs & EV infrastructures & Control Platforms - Dashboards to monitor consumption and guide building owners & residents in terms of energy efficiency & maintenance - PV panels & Storage systems to attract consumers for net metering, green energy and energy storage especially in farms & remote areas.

Most of GCC countries have adopted the Tarsheed initiative with the same name "Tarsheed" and several of its programs were adopted. It is currently applied in Kuwait and UAE with same name. They were encouraged and started after success of the Qatari experience of "Tarsheed". The application of Tarsheed methodologies of combing: regulations, awareness and technology is the trilogy of success regionally. Also, Kuwait has adopted forcing fines on violators of Water & Electricity consumption law as it has very good impact in the State of Qatar. In addition, KAHRAMAA Awareness Park is a great initiative of Tarsheed program. Many Middle East countries such as Oman approached Tarsheed to implement an edutainment facility and platform dedicated to awareness and education of school and university students to research and know more about efficient use of electricity and water, renewable energy technology and Electric Cras technology in a fun entertaining and educative way.

Tarsheed program has still opportunity to be transferred and adapted by other regional countries either Arabic or Asian. This is true in terms of using education and awareness especially. We have developed energy efficiency and resources conservation curriculum for different school levels. Also, the innovative experience of KAHRAMAA Awareness Park which a unique experience in the Middle East who has joined in establishing and becoming part of “The Global Network of Water Museums (WAMU-NET),” which is an initiative endorsed by the Intergovernmental Council of the Intergovernmental Hydrological Programme (UNESCO-IHP). By establishing this network, the Resolution n.XXIII-5 calls on people and institutions to implement urgent actions to repair our deteriorated relationship with the most precious liquid element on the Earth, and to operate within the frame of Sustainable Development Goals (SDGs). Two groups from the Sultanate of Oman and from the State of Kuwait has come to learn the experience of KAHRAMAA Awareness Park to be applied in their countries. Also, many countries in GCC start to apply fines on wasting water and electricity same as law no. 20 for the year 2015 called for by Tarsheed in the State of Qatar for enforcing fines on violators in this regard

Technology: Implementing efficiency by utilizing the latest code, standards, technology and studies to achieve conservation, such as high-efficiency motors, energy-efficient air conditioners, power factors for bulk customers, low-flow fixtures and taps, low-volume flush tanks, and treated water usage. Media: Increasing awareness among the community by utilizing media and educational tools to encourage conservation, such as through tv and newspapers, higher education and religious sermons (AWQAF), Laws: Actively enforcing legislation and supervising the commitment to the related laws for conservation, including developing amendments to complement the current laws and build on results.

The Tarsheed program is inherently sustainable in nature and purpose, and aims to ensure sustainable use of resources, which will both conserve the natural environment and reduce the financial costs of inefficient resource use both directly and indirectly. The estimated resource savings predicted for 2022 are: - 1,201 GWh electricity - 796,924 tons of CO2 emissions. - 18,230,560 m3 of water -

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Internally: Bain & Company were appointed by Minister of Energy Affairs to evaluate KAHRAMAA Performance. Tarsheed Evaluation: “From a demand side management standpoint, KM has achieved sizeable per-capita consumption savings since launching its Tarsheed program in 2012”. Also, “Assessing key Electricity and Water DSM initiatives highlights an opportunity to capture total savings up to 5.8-7.0 BQAR over the next 3 years.” Externally, it was awarded by several international entries including lately 3G Best Public Sector Programme (Sustainability) Award 2019 & KAHRAMAA Awareness Park 3G Most Innovative Environmental Education Award 2019. Other entities: Energy Globe, CSR Matters & GRI.

The Tarsheed program uses ESG (environmental, social and governance) indicators and targets to focus and measure its effectiveness, with a central focus on water and electricity, where it has the most impact. In reducing losses: - Power Losses have a target reduction of 4-6% of purchasing volume - Water Losses have a target reduction of 8-11% of purchasing volume In improving electricity and water efficiency: - Establishing the annual Electricity & Water CAPEX

• KAHRAMAA has achieved sizeable per-capita consumption savings since launching its Tarsheed program in 2012. • A more ambitious Tarsheed program with a more effective and enforceable governance could deliver - by 2022 - an average annual additional QAR 0.3Bn in positive cash flow from reduced T&D CapEx for KM – a portion of the overall 5.8-7.0 BQAR cumulative benefits for Qatar between 2019-2022 – further decreasing per-capita consumption by an additional 14% in electricity and 18% in water by 2022 versus current ambition of 6% & 10% respectively. • Per capita electricity consumption was reduced to 15.3 MWh/capita in 2018 compared to 16 MWh/capita in 2012 • Per capita water consumption was reduced to 228 m3/capita in 2018 compared to 260 m3/capita in 2012 • 24M tons of Co2 emissions were reduced during the period 2012-2019 • Challenges of the program is need for stronger governance to force the regulations and policy enforcement on resilient suppliers of appliances. This has been taken into consideration in Phase 2 planning of Tarsheed.

Tarsheed is the National Program for Conservation and Energy Efficiency. Established by Qatar General Electricity and Water Corporation “KAHRAMAA” who runs the program, under the patronage of His Highness Sheikh Tamim bin Hamad, The Amir. Tarsheed first was started as a national campaign which proved very powerful in the program aims to promote and disseminate culture, legislation and techniques related to the conservation and efficient use of energy and renewable energy across the State of Qatar. The Tarsheed program works on enforcing legislation for conservation - such as the conservation law no. 26/2008 modified under Tarsheed with Law no. 20 for the year 2015 - as well as setting standards for law enforcement procedures and practices in electricity and water conservation issues. It also develops amendments and regulations to complement the current laws and improve on their results. Tarsheed regulations for conservation and energy efficiency apply to all sectors in Qatar: Governmental, Industrial, Commercial and Residential. It has R&D cooperation agreements with Research institutes and Universities in Qatar such as Qatar Foundation Institutes (QEERI), and Qatar University. Also, it has partnership with private sector international corporations in Qatar to collaborate on several Initiatives in energy efficiency (attached references)

Formal Stakeholders analysis were conducted to evaluate Tarsheed’s engagement and Reach to community. These studies include a 2-year customer satisfaction survey for all KAHRAMAA stakeholders with a chapter on Tarsheed. The survey was conducted by AC Nielsen Company for 2018 & 2019. It measured Incidence of awareness levels for Tarsheed Program by undertaking review of existing media plan and spends. It proved engagement of Tarsheed & Reach by 95% for Qataris & 87% among expatriates. It also recommended specific emphasis on invest in continuous media campaign, cross media & KAHRAMAA customer service centers, leverage digital channels of customer interaction (website, mobile app, SMS). Another survey targeted Tarsheed events and media campaigns with Ipsos Company. It measured specific campaigns in 2016 & 201. It proved the awareness of Target audience with Tarsheed Electricity & Water Conservation Law no. 20, 2015 specifically. Eight percent were aware of Law & fines presented. They needed more understanding of the importance of having this law which was taken into consideration in following campaigns. Also, they shed light on importance of Leverage State events & activities to communicate key campaign elements and benefits and KAHRAMAA to run events/contests for building excitement around Tarsheed campaigns.

• Tarsheed has learned from the phase1 targets were below expectations in terms of being decreasing per capita consumption in the country to be considered in phase two. For example, Phase2 KPIs become more realistic taking into consideration several factors affected consumption and resulted in non-meeting targets for per capita consumption e.g., industrial growth, demographic changes, non-enforcement of initiatives, agriculture /large scale farming, additional water production facilities’ • In addition, ‘DSM program cannot be enforced without changing governance and legislation to ensure involvement of all stakeholders as Tarsheed in Phase 1 didn’t have the required legislation or enforcement mechanisms to ensure involvement of several stakeholders (i.e. negotiating new AC MEPS with QS/MME, TIC infrastructure) which was overcame in phase 2 • Moreover, community culture of waste is successfully targeted gradually, in simple ideas and words; reaching all education levels and all society Qatari and expatriates through using various languages not only Arabic & English especially in terms of workers with simple education • Reaching new generation and concentrating on their education of energy efficiency & renewable energy will change the culture of the whole country for years to come in terms of efficiently using electricity and water and preserving the environment to fight climate change