Basic Info

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提名人信息

机构信息

联合国成员国 巴林
机构名称 Information & eGovernment Authority
公共部门机构类型 公共机构
行政层级 国家的
项目名称 BeAware Bahrain
项目运行年份 2
机构网站 www.bahrain.bh/apps

问题一:关于此项目

这个项目属于公共部门吗?

问题二:类型

该倡议与UNPSA类别之一相关吗? 特殊类别:针对2019冠状病毒病的恢复机制和创新应对
UNPSACriteria
未找到任何项目

问题三:可持续发展目标

此项目是否与17个可持续发展目标中的任一个相关?
如果您在上面问题回答的“是”,请具体说明此项目与哪一个可持续发展目标最相关。
良好健康与福祉
促进目标实现的伙伴关系
此项目与以上列举的可持续发展目标中的哪些具体目标相关?
" 3.d 加强各国,特别是发展中国家早期预警、减少风险,以及管理国家和全球健康风险的能力 "

问题四:实施日期

这个项目是否有超过两年的历史?
请提供实施日期。 31 3月 2020

问题五:合作伙伴/利益攸关方

是否有联合国或其相关机构参与此项目?
参与项目的联合国机构?
请提供细节。

问题六:以前的参与

1.该倡议是否已提交过去3年(2017-2019)的申请?

问题七:联合国公共行政奖

此项目是否已经获得过联合国公共服务奖?

问题八:其它奖励

此项目是否获得过其它公共服务奖?

题 9: 您是如何得知联合国公共行政奖的?

您是如何得知联合国公共行政奖的? EMAIL

题 10: 问题九:确认同意

我同意与相关人员和实体联系,询问有关验证目的的倡议。

Nomination form

Questions/Answers

题 1

请简要描述项目所解决的问题或挑战,并具体说明其目标。(最多300字)
With the covid-19 pandemic raging across the globe, the kingdom of Bahrain proactively focused on nation-wide preparedness and collaboration to strengthen the country’s ability to successfully manage a pandemic of this magnitude months before reaching the kingdom. Bahrain dealt with the pandemic transparently resulting in public trust, collective responsibility and a Whole of Government approach supported by various integrated solutions for pandemic planning, monitoring, testing, contact tracing & quarantine. One such notable initiatives is the Institutional resilience & innovative response to the COVID-19 pandemic through the BeAware Bahrain. The app addresses the following social, economic, and technological challenges: a) Practicing social distancing among Bahrain’s dense population b) Limiting the pandemic’s social & economic impact c) Ramping up of Digital ecosystem including digital infrastructure & data integration d) Building institutional capacities to manage Pandemics & National Disasters BeAware Bahrain app was introduced to achieve the following objectives: a) Tracking COVID-19 disease activity in real time captured from smartphones and wearable devices and analyzed through data dashboards and migration maps b) Enable Contact tracing by alerting individuals who might have been in contact with an infected person c) Enforce Quarantine and Self isolation measures by monitoring infected individuals in quarantine d) Facilitate Clinical management by diagnosing infected individuals and providing inputs for tele medicine services and virtual care. e) Ensure community resilience by enabling real-time pandemic information and application / status of vaccination. f) Support decisions based on data using big data analytics and AI components to analyze large datasets to help the National Taskforce make informed decisions rapidly and based on facts Focusing on those objectives, the Government, with the community buy-in, have integrated the BeAware Bahrain into the national pandemic containment and mitigation processes which assisted in flattening of their incidence curves without ever having to institute a national-level lockdown.

题 2

请解释该项目如何与所选类别相关联。(最多100字)
The BeAware Bahrain is an example of the country’s Whole of Government approach in enhancing the institutional preparedness of the nation to significantly improve the transparency, collaboration, and an enduring commitment to data-driven science-led policy making in response to a pandemic of this magnitude. The BeAware Bahrain enhanced the Government’s way to mitigate, prepare for, respond to, and recover from pandemic utilizing the advanced technologies such as Artificial Intelligence, Big Data Analytics and Machine Learning. The BeAware Bahrain has positively altered the fundamental, operational, organizational and social dynamics of conventional pandemic and disaster management in the Kingdom of Bahrain.

题 3

a. 请具体说明该项目支持哪个/些可持续发展目标和具体目标,并详细说明该项目如何为这些目标的实施做出了贡献。(最多200字)
BeAware Bahrain is primarily supporting two Sustainable Development Goals namely: a) Goal 3. Ensure healthy lives & promote well-being for all at all ages b) Goal 11: Make cities & human settlements inclusive, safe, resilient & sustainable c) Goal 17: Partnerships for Goals (Strengthen the means of implementing and revitalize the global partnership for sustainable development) BeAware Bahrain has been supporting the Government’s policy decision makers as well as health workers to be connected to information and diagnostic services, while analytics assists in making projections about disease outbreaks, health service usage, patient knowledge, attitudes, personal continuous management of diseases and health practices. Based on the latest figures, 34% of identified possible contacts from the app were found infected in comparison to less than 5% of the randomly tested individuals. Attached document. BeAware Bahrain has strengthened the collaboration between the public & private sector and has institutionalized the culture of both sectors’ collaboration within the Kingdom. Example, the collaboration & integration with private sector facilities led to increased testing capacities & locations. The app provides a platform to verify & validate individuals’ health information, especially for travel purposes, noting the collaboration with local & international airlines. Attached document.
b. 请描述一下该项目如何在社会、经济和环境方面具有可持续性。(最多100字)
BeAware Bahrain is a reusable platform that can be used whenever the nation encounters a pandemic. The initiative has led to substantial insights with respect to activating stakeholder relationships and involvement in the social, economic, technological, and environmental ecosystem, to create new ones and ensure the long-term sustainability of healthcare and crisis management system in Bahrain. The BeAware Bahrain app has boosted the access to COVID-19 related information to improve the awareness of issues related to COVID19 and assist the policy makers in informed decision making thereby reducing the spread of pandemic, and providing supporting eServices.

题 4

a. 请解释该项目如何解决特定国家或地区范围内的政府管理、公共行政或公共服务方面的重大缺失。 (最多200字)
Bahrain, in its history, have not been prone to severe and serious disruption of the functioning of its society involving widespread human, material, economic or environmental losses and impacts, which exceeds the ability of the affected society to cope using its own resources. Hence, the advent of COVID-19 have tested the public administration’s ability to address the consequences of widespread Pandemic in following areas: a) Developing knowledge and decision support tools for early warning, mitigation, and response planning. b) Developing a single platform addressing public healthcare as well as collecting data and information in databases to manage logistics during pandemic as well as for mapping, modeling, and forecasting. c) Promoting cooperation, communicating and disseminating information, particularly to at-risk communities. d) Teaching, learning, and raising awareness as well as building specific skill sets required by officials. BeAware Bahrain have addressed all the above-mentioned challenges by integrating digital technologies as part of country’s sustainable development efforts, pandemic mitigation (pandemic mitigation information database), pandemic preparedness (Monitoring & Prediction, warning dissemination, responding) , pandemic response (Strategic direction, manage information, facilitate task and problem management, forward planning) and pandemic recovery and reconstruction.
b. 请描述该项目如何解决国家背景下的性别不平等问题。 (最多100字)
BeAware initiative addresses the public without age or gender restriction without discrimination. It addresses the following: • Assists policy makers by generating insights into the effects of health emergency related to COVID-19 on men and women, different communities of residence & citizens to create effective, equitable policies and interventions. • Generate data for gender analysis into the preparedness and institutional response to improve the effectiveness of health interventions and promote gender and health equity goals. • Generate data for research addressing the impact of biological and social factors on the health differences of women and men to better serve their individual health needs.
c. 请描述该项目的目标群体是谁,并解释该项目给目标群体带来的改善成果。 (最多200字)
a) Citizens, Residents and Visitors: Utilizes the app to access information and eServices including daily symptoms report, Coronavirus Test Result, Registration for Coronavirus Vaccine, issuing Vaccination certificate, appointment booking as well as reporting issues about the home isolation dates, Payments for Covid test on arrival, Covid19 statistics and Vaccination status to access public places. b) Ministry of Health: Utilizes the app as a comprehensive registration system used in the Country’s borders to streamline arrival registration process efficiently. c) Ministry of Interior: Utilizes the information from the app to monitor and report any violations of the home isolation d) National COVID-19 Hotline: Utilizes the app as an Appointment management system to help organize appointments for the Covid19 test. e) National Taskforce: reviewing dashboards of analyzed datasets to support the rapid decision-making process. “BeAware Bahrain” minimized government investment in isolation centers and ensured compliance to isolation guidelines. It enhanced the efficiency of the tests and the vaccination Centers. The traceability of individuals’ location helped with early detection of affected cases and assisted in informed decisions leading to a high recovery rate. The app had a significant role in ensuring 93% of the eligible population to get vaccinated till date.

题 5

a. 请描述该项目是如何实施的,包括关键发展和步骤、监测、评估活动以及年表。 (300字)
The inception of the idea started after the need to utilize technological solutions to help in mitigating the risks and impacts of the pandemic. The envisioned solution needed to collect all relevant data sets from the respective sources, analyze those data quickly and then provide the output to support the National Taskforce for combating COVID-19 in the decision-making process to respond swiftly. The project team identified best practices for dealing with such pandemic and aimed to introduce useful services in a prioritized manner, in order to ensure social distancing is practiced by everyone. An agile methodology was followed to ensure that deliverables were completed faster. An around-the-clock development and operation team of developers were formed to carryout development activities, and to support users in case there are any issues. In the first 21 days since its release, about 12 releases/updates with new features were published. The app as well as the whole system behind it was audited for vulnerabilities and for privacy practices by a third-party body (Bahrain Society of Auditors) and was considered as approved. The auditing activities are still carried out by the responsible team along with each feature release.
b. 请清楚地解释所遇到的障碍以及这些障碍是如何被克服的。(100字)
The obstacles includes urgency in releasing an error free Whole of Government interoperable solution, Legal / Business Processes to facilitate solution, Data collection and harmonization, Acceptance of users (Resistance to change and use of technology), Coordination between government entities, implement and activate electronic home isolation, Enabling electronic monitoring over home isolated users, and establishment of AI model to provide contract tracing mechanism. These challenges were addressed through official decrees from the Government encouraged by community buy-in and supported with a highly motivated BeAware team who were encouraged by the value of the outcomes BeAware would bring to society.

题 6

a. 请说明在您所在国家或地区,该项目在哪些方面具有创新性。(最多100字)
The “BeAware Bahrain” App provided a quick and reliable response to an active situation within the society using open source and Cloud technology. Its agility capitalized on the matured interoperability among different institutions (Public and Private) involved in the Pandemic containment. It took two weeks from conceptualization to public utilization including releasing the supporting regulations that boosted its credibility. It engaged Society individuals as key players and ultimate beneficiaries. The App provided doctors with live data to be able to identify patterns and improve guidelines and treatment while providing health administrators with estimations to ensure sustainability of health services.
b. 如果相关,请描述该项目是如何从其它国家和地区的成功项目中获得灵感的。(最多100字)
A full month before registering the first COVID case in Bahrain, the Government established a war room that served as the nerve center of the country’s containment efforts, marshalling resources and people to coordinate a whole-of-country response. Taking clue from the digital interventions supporting the ‘test, trace, and treat’ adopted in Southeast Asian nations, Bahrain developed the BeAware app that supports the country’s integrated coronavirus control strategy. The functionalities of BeAware were further enhanced and improved enabling Bahrain to be the first country in the GCC region to allow COVID19 vaccine appointments through the mobile app.
c. 如果使用新兴技术和前沿技术,请说明这些技术如何整合在倡议中以及如何包含数字政府。 (限制100个字)
Yes, BeAware is a smart mobile application that uses the Artificial Intelligence (AI), Big Data Analytics, Machine Learning, Bluetooth and GPS technologies in the contact tracing and notification services to minimize the spread of the covid19 within the Kingdom. The BeAware Application and supporting platform infrastructure was on AWS cloud to ensure the scalability, reliability, and continuous availability of the system. Furthermore, the BeAware app being a digital government initiative has stepped up its central role as a necessary element of pandemic communication, facilitating collaboration between society, policy makers and leadership in tackling the challenges arising out of COVID 19.

题 7

a. 根据您的组织信息,该项目有没有转接或适用到其它情况(例如,其它城市、国家、或者地区)?如果有,请说明在哪里以及是如何进行的。(最多200字)
The Government of Bahrain has conducted several knowledge sharing sessions to showcase its BeAware initiative to other GCC countries especially State of Kuwait, UAE and Kingdom of Saudi Arabia and have provided those countries with vital inputs related to the development of their relevant system. Though the solution itself was not transferred, it is possible to do that, thanks to cloud-based technologies, which help in speeding up the time-to-launch.
b. 如果尚未转移/适用到其它情况,请描述其转移的可能性。(最多200字
The solution is indeed transferable, and the government is willing to share the knowledge accumulated especially in terms of the legal and business process insights, project management learnings as well as the technological insights during the various phases of the BeAware App i.e., Development, Rollout, Maintenance and Enhancement. Moreover, in a recent collaboration, the kingdom of Saudi Arabia has integrated their COVID-19 app (Tawakalna) with BeAware Bahrain application to make traveling between the two countries easier by utilizing both apps as health passports.

题 8

a.使用了哪些具体资源(例如财务、人力或其他资源)来实施该项目? (最多100字)
- Human resources for development and support of the app. The core team included the project sponsor, project director, project manager, technical leaders, Graphic designer and user experience expert, requirement analyst, developers, database administrator, communication and marketing team members as well as numerous volunteers. - Volunteers to assist in the testing facility, at the airport and in random testing mobile units. -Cloud technology to host the application and its backend systems -Financial resources for raising awareness and marketing to educate the public
b. 请从财务和机构角度来解释,是什么确保该项目的长期可持续性?(最多100字)
The app operations, such as alerting, monitoring and contact tracing, are totally automated without human intervention. Furthermore, it is adaptable based on the continuous changes in the pandemic situation. BeAware Bahrain has also shown the importance of expert-based decision-making process in the government. Additionally, a similar model can be used to analyze large datasets swiftly to help governments take the most appropriate decisions

题 9

a. 该项目是在内部还是外部正式评估的?
b. 请描述一下评估是如何进行的以及由谁评估的。 (最多100字)
Internally by the following teams from the Information & eGovernment Authority: • Quality Assurance team for testing the application and its supporting systems to ensure adhering to Quality standards. • Legal team to ensure that the operation and processing of collected data is inline with Bahrain’s data protection laws • Marketing, Content and Customer experience team to evaluate overall user experience based on usability standards. Externally by member of the National Taskforce to ensure that the requirements and criteria are implemented correctly. Also, it was audited by Bahrain Auditing Society to ensure there are no data privacy issues or vulnerabilities. It was also recognized by the WHO.
c. 请描述使用的指标和工具。(最多100字)
Number of defects found and closed Number of test cases executed and the percentage of those successful Number of vulnerabilities identified and resolved Number of downloads Accuracy of contact tracing compared to random testing infection rates Tools included automated testing tools and vulnerability assessment tools.
d. 评估的主要发现是什么(例如,该项目筹集的资源充足、实施质量和面临的挑战、主要成果、倡议的可持续性,影响力等)以及如何利用这些信息为该项目的实施提供资讯 。(最多200字)
The KPIs identified were communicated with the relevant stakeholder. For example, developers worked to close all defects and vulnerabilities. This helped establish a baseline for the acceptable version to be approved for publishing. Moreover, the BeAware Bahrain app was ranked number 1 in the country for months. That encouraged to improve and add more relevant services to the app. Lastly, the accuracy of the contact tracing increased significantly (from 4% to 34%) after introducing the machine learning component compared to the very low rate of infection from Random testing (less than 4%)

题 10

请描述该项目如何被列入相关的制度环境(例如,它与相关政府机构的关系如何,以及与已运行机构的关系如何)。 (最多200字)
The BeAware Bahrain and supporting systems are being managed based on the below matrix: Entity: Information & eGovernment Authority Role: Accountable &Responsible Activities: • Owner the App development process • Manage the development activities • Manage the communication between the different stakeholders • Manage the changes in processes and activities • Manage the change management activities • Technical Support of the Application and support systems • Update and apply any enhancements to the Application and the systems components • Ensure the application and system availability Entity: Ministry of Health Role: Responsible & Consulted Activities: • Confirm the business and process requirements • Provide the update processes and procedures • Provide the necessary approvals Entity: Ministry of Interior Role: Responsible & Consulted Activities: • Confirm the business and process requirements • Provide the update processes and procedures • Provide the necessary approvals Entity: National COVID-19 hotline Role: Responsible & Consulted Activities: • Confirm the business and process requirements • Provide the update processes and procedures • Provide the necessary approvals

题 11

2030年可持续发展议程强调协作、参与、合作关系和包容性。请描述哪些利益相关方参与设计、实施和评估计划以及这些参与是如何实现的。 (最多200字)
BeAware Bahrain is a classic example of Team Bahrain’s commitment towards the collective effort to mitigate the societal, economic and environmental challenges prevalent to COVID-19 and other national disasters. Since the breakout of COVID-19 pandemic, the Government was ready with its National Task Force and its plan to minimize the impact of the COVID-19 in its society and economy and identified the potential of Digital technologies in planning, preparing, mitigating and recovering from this Pandemic. Hence, BeAware Bahrain team was formulated with the best available inhouse resources from Government, private and civil society comprising of resources from technology, legal, health and other relevant business domains. The development and implementation of BeAware Bahrain App was led by the National Taskforce to contain the virus in collaboration with the following key stakeholders: a) Ministry of Health – Streamline the process and guidelines of contact tracing as well as vaccination. b) Ministry of Interior - Monitor Self-Isolated cases’ adherence to isolation guidelines. c) Information & eGovernment Authority – Develop, maintain and enhance the BeAware App by integrating emerging technologies. d) National COVID-19 Hotline to support organizing all the appointments for the Covid19 test, vaccination and to address any enquiry from the public.

题 12

请描述主要经验,以及贵组织计划如何改进该项目。(最多200字)
The Strong Visionary Leadership made the BeAware Bahrain App a reality. The Government has reaped the fruits of its investments in strengthening the Digital infrastructure and building the capabilities of its taskforce. The diversification among the implementation team’s specializations and their work background opened room for creativity throughout the initiative. The App held the National Slogan to cover all activities associated with Pandemic containment. This made it self-promoted and reachable with less efforts although public awareness campaigns were conducted when required. The commitment of members of National Task Force added real value and helped detecting issues in early stages. The turnaround cycle was minimum since every constituent focused on outcomes to plan for the next step. This enabled the team to focus on enhancement of functionalities and to continuously improve the app while ensuring knowledge sharing to stakeholders both within and outside the Kingdom. The Government plans to take advantage of its vibrant tech savvy sociality and launch future technology-based initiatives to support other critical areas. The awareness level amongst all stakeholders has been raised and new implementations should come into effect to keep the momentum and bring more achievements into Kingdom’s Sustainable Development and help advance its Digital Strategy.

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